Sommalier - Supervisor

Holbrook House is a modern San Francisco institution built as a love letter to the city’s hospitality, creativity, and community.

Located in the historic One Sansome building, Holbrook House blends the warmth of a historical institution with the energy of a world-class restaurant and bar. Our program is deeply rooted in exceptional food, thoughtful service, and one of the city’s most respected beverage offerings—from Champagne and California-centric wines to a celebrated cocktail program highlighted by our signature Martini Cart, inspired by the great hotel bars of the world.

The Sommelier - Supervisor plays a key on-the-floor leadership role at Holbrook House, working closely with the General Manager & Beverage Director and management team to support daily service execution, wine and beverage excellence, and team development. This is a hands-on, service-driven position that combines advanced wine knowledge, guest-facing hospitality, and supervisory responsibilities during service.

As a leader on the floor, the Sommelier - Supervisor sets the tone for elevated guest experiences, supports FOH teammates in real time, and helps uphold the standards that define Holbrook House as a club without membership. This role also assists with the execution of small private events for Holbrook House and, as needed, events within The Conservatory at One Sansome.

ESSENTIAL FUNCTIONS

• Execute polished, intuitive wine service while acting as a floor leader during service periods.
• Support day-to-day FOH operations, working closely with management to ensure seamless coordination between FOH and BOH.
• Supervise service flow during busy periods, assisting with pacing, table turns, and guest flow to maintain efficiency without compromising hospitality.
• Serve as a constant on-the-floor presence, providing real-time coaching and guidance to servers, bartenders, and support staff.
• Uphold and reinforce Holbrook House service standards, leading by example at all times.
• Anticipate guest needs and deliver thoughtful, personalized hospitality at every touchpoint.
• Maintain deep product knowledge across wine, spirits, beer, and cocktails; confidently guide guests and support staff recommendations.
• Assist with onboarding and training of new FOH team members, particularly in wine service and beverage knowledge.
• Participate in and help reinforce ongoing hospitality and beverage training initiatives.
• Support pre-shift meetings, side work assignments, and shift handovers as needed.
• Handle guest inquiries or concerns professionally, escalating to management when appropriate.
• Assist with the setup, execution, and breakdown of small private events within the restaurant.
• Communicate with event hosts during service to ensure timing, expectations, and guest satisfaction are met.
• Help manage event teams on the floor to deliver organized, guest-focused service.
• Support reporting of guest feedback, service challenges, and operational opportunities for improvement.
• Maintain working knowledge of safety, sanitation, and health department standards.

QUALIFICATIONS & EXPERIENCE

• Minimum 2–3 years experience as a sommelier, lead server, or supervisory FOH role in a high-end, high-volume environment.
• Strong foundation in fine wine service, with working knowledge of beer, spirits, and cocktails.
• Hospitality-driven mindset with a passion for guest experience and service excellence.
• Natural leadership presence with the ability to coach, support, and motivate peers.
• Excellent communication and interpersonal skills with both guests and teammates.
• Ability to thrive in a fast-paced, high-pressure service environment while maintaining attention to detail.
• High level of professionalism with a positive, can-do attitude.
• Exceptional guest service skills with an emphasis on personalized experiences.
• Proven self-starter able to work independently while supporting a collaborative team culture.
• Experience supporting private events a plus.
• Organized, detail-oriented, and able to multitask efficiently.
• Working knowledge of Toast and SevenRooms a plus.
• Flexible availability including days, evenings, weekends, and non-consecutive days off as dictated by service and event needs.
• Ability to stand and walk for 8–10 hour shifts.
• Ability to bend, stoop, lift up to 25 lbs, reach overhead, and perform repetitive motions.
• Current California Food Handler Certification.
• Current Responsible Beverage Service (RBS) certification.

POSITION, COMPENSATION & BENEFITS

• Full-time, hourly non-exempt position
• Compensation based on experience
• Paid vacation and sick leave
• Commuter plan for transit and parking