What are the responsibilities and job description for the Customer Service Representative position at Holbrook Heating Inc.?
Customer Service Representative
Location: Jamesville, NY, 13078
Skills:
- Previous experience in a customer support role
- Regular Weekend Availability
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Description
We are looking for a Customer Service Representative to be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in an understandable way
- Meet personal/team qualitative and quantitative targets
Hours
Monday- Friday 8 am-4:30 pm
This is an in-office position.