Crane/Conveyor Service Manager – Material Handling Equipment

• Location: South Salt Lake, UT
• Schedule: Full-Time | Monday–Friday | Standard Business Hours
• Compensation: $85-110k annual bonus
• Benefits: Full Benefits Package Company Vehicle
  
  

Position Summary

The Crane/Conveyor Service Manager will oversee the daily operations of the service department, leading a team of field technicians responsible for servicing overhead cranes, hoists, conveyors, vertical lift modules (VLMs), Kardex/Remstar systems, and other automated material handling equipment.

This role requires a hands-on leader with a strong electrical and mechanical background, excellent organizational and communication skills, and proven experience managing service teams and job sites. The ideal candidate will drive operational excellence, maintain strong client relationships, and ensure projects are completed safely, efficiently, and with the highest quality standards.

Key Responsibilities

• Oversee daily operations of the service department, including scheduling, dispatching, and project coordination.
• Lead and mentor service technicians, providing technical guidance, professional development, and performance oversight.
• Diagnose and troubleshoot complex electrical and mechanical issues on cranes, hoists, conveyors, VLMs, and Kardex/Remstar systems.
• Manage inventory, tools, and equipment for service projects and maintenance programs.
• Maintain compliance with all safety standards and company procedures.
• Develop and strengthen customer relationships through clear communication and excellent service delivery.
• Track service performance metrics, prepare reports, and support continuous improvement initiatives.
• Collaborate with sales and engineering teams to support new installations, retrofits, and system upgrades.
• Respond to escalated service issues and ensure timely resolution.
• Represent HOJ values and act as a professional point of contact with customers and subcontractors.
  
  

Required

Qualifications & Experience

• Minimum 5 years of service or maintenance management experience in material handling or related industrial fields.
• Strong electrical background with hands-on troubleshooting experience in industrial controls, motors, and automation systems.
• Familiarity with overhead cranes, bridge cranes, hoists, conveyors, and automated storage systems (Kardex/Remstar preferred).
• Proven leadership experience with the ability to lead, train, and motivate service teams.
• Ability to read and interpret electrical schematics and mechanical drawings.
• Proficiency with service management software and Microsoft Office Suite.
• Valid driver’s license with a clean driving record.
• U.S. work authorization.
• Ability to pass background check and random drug screenings.
  
  

Preferred

• Experience coordinating large-scale service projects or multiple job sites simultaneously.
• Technical certifications or training in electrical, mechanical, or automation systems.
• Strong business acumen related to service performance metrics, scheduling, and customer retention strategies.
  
  

Additional Requirements

• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving abilities with sound decision-making in the field.
• Comfortable working at heights and around heavy equipment as needed.
• Willingness to travel to customer sites as required.
• Positive attitude and commitment to company values.
• Ability to handle customer issues and complaints with professionalism.
  
  

Physical Requirements

• Ability to stand or walk for extended periods as needed.
• Occasionally lift/move up to 50 lbs.
• Work in indoor and outdoor environments year-round.
• Ability to access elevated work areas safely.
  
  

Company

Hesco Services, a division of HOJ Innovations, is a leading provider of industrial equipment solutions, specializing in crane installations, maintenance, and repairs. We take pride in delivering exceptional service while upholding the highest standards of safety, reliability, and efficiency.

For more than 60 years, HOJ Innovations has been a trusted leader in organizational consulting and material handling solutions throughout the Intermountain West and beyond. We began as an engineering-driven family business with a bold mission to transform the industry—and that innovative spirit still defines us today.

HOJ provides total warehouse solutions, including:

• Custom engineering and fabrication
• Equipment sales and installation
• Maintenance and service
• Inventory management and logistics support
  
  

Our company culture is team-oriented and customer-driven. As we continue to grow and push the boundaries of modern material handling and logistics, one thing remains constant: our passion for creative, rigorous design solutions backed by exceptional customer service and genuinely caring people. We work hard together—and when you’re here, you truly feel like family.

Our culture is built on the belief that every team member has a real, personal impact—on our people, our customers, and our world.

Learn more about us:

• Website
• YouTube
• Facebook
  
  

Benefits

• Generous Holiday bonus.
• Manager performance bonus.
• Paid holidays and PTO.
• Medical, dental, vision, life, and short-term disability insurance.
• Employer match for HSA and 401(k).
• Veteran-friendly employer.
• Strong work/life balance and supportive team culture.
  
  

Equal Opportunity Employer

We are committed to a diverse workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or any legally protected category.