Front desk security

Company Description

Housing Options and Geriatric Association Resources, Inc. (H.O.G.A.R.), established in March 1996, is dedicated to supporting society’s most vulnerable populations, including the elderly, homeless, adults with special needs, and those who are physically challenged or living with serious mental illness. The organization provides high-quality housing and services within a therapeutic and rehabilitative environment. Guided by the principles of psychosocial rehabilitation, H.O.G.A.R. aims to help individuals regain independence, foster socialization, and develop essential life management skills. Their services focus on enhancing personal strengths and collaborating with other rehabilitation programs to improve quality of life.

Job Title: Front Desk Coordinator / Resident Support Specialist (Part-Time, Weekends)

Company: HOGAR.inc

Location: Ogden Court Supported Housing Facility (Level 2)

Reports To: Residence Manager

Hours: Part-Time, Saturday and Sunday (Specific hours to be defined)

About HOGAR.inc & Ogden Court

HOGAR.inc operates specialized Supported Housing Level 2 facilities, dedicated to providing safe, stable, and empowering living environments for residents with mentally ill diagnoses. The Ogden Court facility is a critical component of our support network, requiring staff who prioritize resident safety, dignity, and adherence to strict regulatory guidelines.

Position Summary

The Front Desk Coordinator / Resident Support Specialist is the primary point of presence and safety for the Ogden Court community during critical weekend hours. This role requires a unique blend of empathy, firm boundary-setting, and administrative precision. The Coordinator is responsible for rigorous access control, managing all incoming communications, and providing essential non-clinical support to residents, ensuring a secure and supportive environment compliant with all support housing regulations.

Key Responsibilities

The following listing of assignments, tasks, and activities is not intended to be all-inclusive but is intended to reflect a level of performance.

Ensure the safety and security of all residents, visitors, and staff at all times.

Strictly manage access by buzzing in every individual (including all residents and visitors), verifying identities against approved lists before granting entry.

Monitor and maintain sign-in/-out logs, and ensure that all guests and visitors sign-in and sign-out of the building.

Never leave the front desk unoccupied during scheduled shifts.

Maintain constant, active monitoring of the lobby, security cameras (CCTV), and perimeter alarm systems, escalating unusual or suspicious activity immediately.

Respond to all resident emergencies (medical, safety, behavioral) when case management staff is not on-duty.

Summon the police department, fire department, and/or local emergency units in cases of emergency and when appropriate, following established Standard Operating Procedures (SOPs).

Intervene with residents in conflict situations as defined by the organization and the Program Director, utilizing practiced de-escalation and therapeutic communication techniques.

May conduct fire drills and other evacuation drills as directed by the Residence Manager or Program Director.

Ensure that tenant and program property is safe and secure, reporting all potential hazards or damage promptly.

Greet residents, visitors, and support staff with professionalism, empathy, and respect, providing non-clinical support and resource information.

Handle all incoming mail and packages for the facility; manage office supply inventory and report maintenance issues promptly.

Provide the Program Director/Residence Manager with written and verbal reports as required (including detailed daily logs, incident reports, and shift turnover summaries).

Perform related duties as requested by the Program Director or Residence Manager.

Qualifications and Skills

Required:

Minimum of 2 years of experience in a front office, administrative, or customer service role, preferably in a residential, non-profit, or social services setting.

Proven ability to handle high-volume access control and maintain firm, professional boundaries.

Demonstrated skills in crisis de-escalation, conflict resolution, and therapeutic communication.

Exceptional written and verbal communication skills, with absolute discretion regarding resident confidentiality (HIPAA/PHI compliance).

Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Mandatory availability for all weekend shifts (Saturday and Sunday).

Preferred:

Background or training in social work, mental health support, or community services.

Certification in Mental Health First Aid (MHFA) or equivalent training.

Certification in S-95, CPR, and Narcan (Naloxone) administration.

Experience monitoring CCTV or building security systems in a specialized residential facility.

Compensation and Benefits

Competitive hourly rate based on experience and specialized skill set.

Part-Time Benefits: Eligibility for benefits will be determined by HOGAR.inc's policy for part-time employees (may include pro-rated PTO and access to medical plans).

Paid time off and holiday schedule.

Opportunities for professional development and growth within HOGAR.inc.

Job Type: Part-time

Pay: $22.11 - $26.63 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Retirement plan

Vision insurance

Language:

English (Required)

Spanish (Required)

License/Certification:

S-95 (Preferred)

Shift availability:

Overnight Shift (Preferred)

Night Shift (Preferred)

Day Shift (Preferred)

Work Location: In person