What are the responsibilities and job description for the Rental Manager position at Hogan?
Job SummaryJoin the Hogan team in Memphis, TN! The Rental Manager (RM) position has responsibility for the sales & operational activities of our commercial truck rental product line, including: business development, account management, customer service, asset management, and the branch’s overall product line performance.As the Rental Manager, you’ll manage a multi-million-dollar fleet, make decisions and create solutions to maximize product line revenue & profitability performance, create an efficient rental operation, provide outstanding service to our customers, pursue new commercial rental accounts, develop sales leads for new contractual product lines (e.g., full service lease, contract maintenance, etc.), and execute the company’s sales & marketing strategies. Our Rental Managers are exposed to many different sales & operations aspects of our business, gaining valuable experience and knowledge. And, our management team provides positive coaching & mentoring to help develop your skill sets for success.Essential Duties and ResponsibilitiesManages a fleet of trucks and matches availability with customer requirements and needs.Ensures decisions and solutions throughout the vehicle rental process maximize product line revenue and profitability performance.Ensures the rental operation runs efficiently.Interacts with clients and potential clients in-person and on the phone ensuring high-quality service and excellent overall customer experience.Arranges for the rental of vehicles, including all necessary paperwork.Works with shop personnel, as well as takes ownership and all steps necessary, to ensure trucks are client-ready, on-time.Ensures high-quality customer satisfaction and overall positive customer experience.Resolves customer complaints to their satisfaction with Hogan policies and procedures.Pursues new commercial rental accounts.Develops sales leads for new contractual product lines (e.g., full-service lease, contract maintenance, etc.)Works with and assists other Hogan sales personnel to maximize branch’s financial performance.Executes the company’s sales and marketing strategies.Other duties as required.RequirementsBachelor’s degree (or equivalent working experience)2 years sales and/or leadership experience is preferredAbility to develop positive business relationshipsAnalytical and problem-solving mentalityAbility to work well within a professional team environmentStrong desire to take initiative and compete in a sales-driven departmentDesire to face and address new challengesAbility to handle multiple tasks in a fast-paced work environmentStrong organizational skills with great attention to detailExcellent written and verbal communication skillsProficient in Word, Excel, and PowerPointNo required overnight travel (except for an occasional meeting at corporate HQ)