Service Coordinator

Are you interested in taking your next career step with an industry leader? Do you have exceptional organizational skills? Do you work well independently, as well as a part of a team? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth we are looking for a highly skilled individual to work as a Service Administrative Coordinator.

Responsibilities:

As a Service Administrative Coordinator, you will be responsible for supporting the service department with administrative tasks as well as ensuring compliance of district and company policies. You will work directly with the technicians and will be the direct link for communication's between the office and the technicians.

• Run and analyze service reports for distribution to team
• Work one on one with technicians to ensure policy's and tasks are completed accurately and efficiently
• Instruct, train and educate technicians on new procedures/upgrades.
• Perform quality control follow-up calls after all service calls.
• Promote additional products that were offered at time of service call to customers .
• Schedule service calls and arrange for financing if needed
• Review billing and payroll reports and discuss with technicians and supervisors if discrepancies.
• Review, analyze and report on GPS related to technicians
• Communicate with Field Supervisors, Service Technicians and other departments
• Assist Installation and Field Supervisors with various tasks as assigned

Requirements:

As a Service Administrative Coordinator, you must be professional, pleasant and possesses the ability to function equally well in both a team environment and independently. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers. Salary range is between $24.00-$26.00 an hour.

Specific qualifications include:

• High School Diploma or Equivalent
• 1-3 of administrative experience
• 1-3 years of customer service experience
• Superior problem solving skills
• Ability to work well in a fast paced environment
• Excellence in customer service, and solid interpersonal skills. Sales experience a plus.
• Proficient in MS Office Suite, MS Outlook, and Web navigation
• Strong troubleshooting abilities
• Ability to communicate effectively both orally and in writing

Benefits:

As a Service Administrative Coordinator, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Build a rewarding career with an industry leader!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.