What are the responsibilities and job description for the Service Center Manager position at Hoffman's Exterminating?
Company Description
Hoffman's Exterminating, a family-owned business since 1990, is dedicated to providing "Quality Service with Personalized Care" to both customers and employees. The company's culture emphasizes growth and loyalty, aiming to be the last stop for employees in their careers and the final choice for pest control services among their clients. Hoffman's success is built on the exceptional efforts of their team and the trust of customers. They prioritize creating a positive and engaging work environment, ensuring both professional and personal satisfaction.
Role Description
Hoffman's Exterminating is seeking a full-time Service Center Manager for our on-site location in Northfield, NJ. The role involves overseeing daily operations, managing team performance, ensuring high-quality customer service, and implementing process improvements. Responsibilities include staff supervision, efficient resource management, meeting service targets, and maintaining compliance with industry regulations. Collaborating with internal teams to ensure customer satisfaction and uphold company standards will be a key focus. Manage Sales department and is Responsible for Sales Growth and Community involvement.
Qualifications
Hoffman's Exterminating, a family-owned business since 1990, is dedicated to providing "Quality Service with Personalized Care" to both customers and employees. The company's culture emphasizes growth and loyalty, aiming to be the last stop for employees in their careers and the final choice for pest control services among their clients. Hoffman's success is built on the exceptional efforts of their team and the trust of customers. They prioritize creating a positive and engaging work environment, ensuring both professional and personal satisfaction.
Role Description
Hoffman's Exterminating is seeking a full-time Service Center Manager for our on-site location in Northfield, NJ. The role involves overseeing daily operations, managing team performance, ensuring high-quality customer service, and implementing process improvements. Responsibilities include staff supervision, efficient resource management, meeting service targets, and maintaining compliance with industry regulations. Collaborating with internal teams to ensure customer satisfaction and uphold company standards will be a key focus. Manage Sales department and is Responsible for Sales Growth and Community involvement.
Qualifications
- Team Leadership and Management: Proven experience in leading teams, conflict resolution, and employee development.
- Operations and Process Improvement: Strong organizational skills, ability to manage workflows, prioritize tasks, and implement operational efficiencies.
- Customer Service and Communication: Strong interpersonal skills, client management experience, and ability to resolve service issues effectively.
- Proven Sales skills and ability to manage sales team.
- Problem Solving and Time Management: Analytical thinking to handle complex issues and ability to manage time effectively in a fast-paced environment.
- Familiarity with Industry Practices: Knowledge of pest control services or similar industries is a plus, but not required.
- Proficiency in Technology: Competency with business software, scheduling tools, and reporting systems.
- Bachelor’s Degree in Business Administration, Management, or a related field is preferred, but experience in a similar role may be considered in place of formal education.