What are the responsibilities and job description for the Director of Strategic Operations position at Hoffman & Hoffman Inc?
DIRECTOR OF STRATEGIC OPERATIONS
Hoffman Mechanical Solutions, Inc.
Columbia, SC • Charlotte, NC • Greensboro, NC
ABOUT HOFFMAN MECHANICAL SOLUTIONS
Hoffman Mechanical Solutions, Inc. (HMS) is a leading commercial HVAC service provider operating across the Carolinas, Virginia, and Tennessee. Established in 2013 and incorporated in 2016, we are a 100% employee-owned (ESOP) company that specializes in commercial HVAC service, maintenance, and repair. Our comprehensive services include Mr. GoodTower® evaporative cooling equipment, Daikin VRV systems, centrifugal and screw chiller service, ABB drive services, and conventional mechanical equipment.
POSITION SUMMARY
The Director of Strategic Operations serves as a key member of the leadership team, driving organizational effectiveness and operational excellence across all HMS locations. This role combines strategic planning with hands-on execution, managing critical initiatives that align with company objectives while improving efficiency across our 16 branch locations. The ideal candidate is a results-oriented leader who can bridge executive strategy with day-to-day operations in our dynamic, employee-owned organization.
KEY RESPONSIBILITIES
Strategic Planning & Execution
- Develop and execute strategic initiatives in partnership with the HMS President and executive team
- Lead annual strategic planning process and facilitate quarterly business reviews
- Monitor KPIs and provide data-driven insights to inform decision-making
- Identify operational gaps and develop solutions to improve organizational effectiveness
Operational Leadership
- Drive process improvements to enhance efficiency, quality, and customer satisfaction
- Oversee integration of new branches into the HMS operational framework
- Facilitate communication between corporate office and field operations across 16 locations
- Implement systems that support scalable growth while maintaining company culture
Executive Support
- Serve as strategic advisor to President on organizational and operational matters
- Manage executive priorities and workflow to optimize leadership effectiveness
- Prepare presentations and communications for internal and external stakeholders
- Facilitate executive meetings and ensure follow-through on action items
Business & Financial Management
- Collaborate with Controller to monitor financial performance across branches
- Analyze business metrics and identify opportunities for optimization
- Support ESOP communication regarding ownership benefits
- Coordinate with all sister companies (H&H, HHY, HBT and others) on joint initiatives
QUALIFICATIONS
Education
- Bachelor's degree in Business Administration, Engineering, or Operations Management required
- MBA or advanced degree preferred
Experience
- 7-10 years of progressive leadership experience in operations, strategy, or business management
- Experience in construction, mechanical, HVAC, or commercial services industry strongly preferred
- Proven track record managing complex, cross-functional projects
- Multi-location or multi-branch business environment experience preferred
Core Competencies
- Strategic thinking with ability to execute tactically
- Strong business acumen and financial literacy
- Excellent communication and relationship-building skills
- Analytical problem-solving abilities
- Project management expertise
- High emotional intelligence and adaptability
Technical Skills
- Proficient in Microsoft Office Suite and business intelligence tools
- Experience with project management and collaboration software
- Data analysis and presentation capabilities
- Valid driver's license and ability to travel (25-30%)
EQUAL OPPORTUNITY EMPLOYER
Hoffman Mechanical Solutions, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
All offers of employment are contingent upon successful completion of background check, drug screening, and verification of credentials.