What are the responsibilities and job description for the Customer Assurance Manager position at Hoffman & Hoffman Inc?
Who We Are:
Hoffman & Hoffman, Inc. has been a trusted provider of commercial HVAC equipment and control systems in the Southeast region since 1947. We prioritize delivering the best total value to our customers by offering high-quality, innovative solutions to positively impact indoor air quality, optimize building efficiency, and enhance occupant comfort. We are a 100% EMPLOYEE-OWNED company, where everyone works together to grow our company!
What You Will Do:
- Responsible for the post sale technical support and project success for VRV/VRF
- Executes pre-construction kick off meetings, periodic site visits and start-up or start-up assistance for VRV/VRF projects.
- Hosts formal installation, commissioning, and maintenance training classes.
- Provides informal training in the field to installing contractors.
- Able to troubleshoot VRV/ductless systems during installation, start up and warranty process.
- Maintains customer satisfaction by building relationships and trust through prompt and accurate support and communication.
- Solves warranty related issues after jobs are started in a timely manner.
- Maintains a close relationship tech support with the OEM/manufacturer of the equipment.
- Maintains a close relationship with the sales team. Provides continual feedback from the field, as well as provides technical input that aids in optimal system design.
Why Choose Hoffman & Hoffman:
We are a private, employee-owned company, so our employees are our “Wall Street”, which drives a team-oriented culture, focused on employees and customers. We are a large and rapidly growing company that has a mission of keeping the “small” company feel, as well as its advantages, such as: autonomy, agility, innovation, continuous learning, close relationships, and a non-hierarchical organization. We passionately celebrate wins and readily learn from losses. We believe in candor – in our company, we expect open and honest communication, regardless of title or position. It’s part of our culture which is a key ingredient to our success. We have a truly special culture, and we actively protect it – it is key to our success! And if you like what you just read, you may just love Hoffman & Hoffman as well!
Education and Experience Requirements:
- Bachelor's degree preferred but not required.
- 5 or more years’ experience in the HVAC industry preferred but not required.
- Highly developed interpersonal and analytical skills.
What We Can Offer:
- Employee Stock Ownership Program (ESOP): Become an owner through our ESOP, shaping the future of the company and benefiting from our growth.
- Stimulating Environment: Embrace daily challenges and growth opportunities in a diverse and welcoming work environment.
- Comprehensive Health Coverage: Access wide-ranging medical, dental, and vision benefits
- Financial Security: Benefit from a Health Savings Account (HSA), short-term/long-term disability insurance, and additional voluntary benefits
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman.
No phone calls or drop-ins please.
EEO Employer/Vets/Disabled