What are the responsibilities and job description for the Lexus Flat Rate Technician position at Hoffman Auto Group?
We are looking for a Flat Rate Technician to join the Hoffman Auto Group family!
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What does a Flat Rate technician at Hoffman Auto Group do?
Role Purpose
Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.
Leadership
This position does not lead others.
Core Accountabilities
- 1.Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job
- Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
- Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
- Meet all flat-rate hour production-based metrics as prescribed by Management.
- Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.
Competencies and Qualifications
- High School Diploma
- Valid Driver’s license
- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
- Must be able to lift 50 pounds
Get to know Sam Pines in the Fixed Operations department
@ Hoffman Auto Group
Monday-Friday with some Saturdays