Customer Service Processing Supervisor

About The Job:

We are seeking a second Customer Service Processing Supervisor to join our team! Our team is rapidly growing, and it is too big for just one supervisor. You will be responsible for collaborating with the current supervisor by leading the team, providing service information, and resolving issues.

What You Will Be Responsible For:

·       Manage daily workflow and operations in processing department.

·       Lead and supervise team, including training, coaching, and development of staff.

·       Handle reviewing process of detailed information for clients,

·       Provide information about our services to clients.

·       Troubleshoot and resolve service issues and concerns.

·       Respond to customer inquiries and resolve complex complaints or issues.

·       Document and update team records based on interactions.

·       Develop and maintain a knowledge base of the evolving services.

·       Collaborate with other departments.

·       Enforce company policies and procedures.

·       Interview and select new Agents.

·       Other duties as assigned.

Qualifications You Will Bring:

·       High school diploma or equivalent.

·       3 years of customer service experience.

·       Previous experience supervising a customer service or sales team.

·       Strong computer literacy with proficiency in Microsoft Office Suite.

·       Ability to build rapport with clients.

·       Ability to prioritize and multitask.

·       Excellent written and verbal communication skills

·       Positive attitude, flexibility, and a high level of professionalism

Why You Will Love Working With Us:

·       Competitive salary: $24-28 per hour, based on experience.

·       State of the art office built to energize and inspire.

·       Modern ergonomic workstations.

·       In-office café with premium coffee and espresso.

·       Bakery-style daily breakfasts.

·       Paid lunch break and complimentary lunches.

·       Movie-theater setup for ultimate break-time relaxation.

·       Full Benefits (Medical, Dental, Vision) – starting after 90 days.

·       Generous PTO, Vacation & Sick Days; 8 Paid Holidays.

About Us:

Hoffenmer Inc. is a national U.S. DOT compliance agency. At Hoffenmer, we do things differently. We are entrepreneurial, innovative, and bold – constantly taking on exciting, fast-paced projects that keep things fresh and engaging. As a people centered company that genuinely invests in its employees, our goal is to continue bringing on amazing professionals to help expand our team.

Visit us at https://www.hoffenmer.com/

Hoffenmer is an Equal Opportunity Employer, including Disability/Vets.

Hoffenmer is a Drug-free workplace.