Part-Time Member Service Desk Representative

The Bernon Family Branch of the Hockomock Area YMCA is hiring a part-time Member Service Desk Representative to deliver exceptional service to all members, guests, and program participants.

This role is at the heart of our Y-welcoming every individual who walks through our doors, supporting their experience, and helping them feel a true sense of belonging. The position responds to member and guest needs, promotes membership and programs, and helps maintain a clean, organized, and inviting lobby space.

We are currently seeking team members with flexible availability. Evening and weekend shifts are required.

Position perks include:

• 3 hours of free child watch during child watch operations hours
• Free single membership
• Set schedule

Essential Functions

• Addresses member concerns in a professional and timely manner
• Implements membership systems in a fast-paced environment
• Supports quality control and member experience standards
• Works closely with Association staff on membership-related needs
• Assists the Membership Director in member retention through excellent service
• Participates in department meetings
• Greets all individuals entering the facility, verifies identification, and ensures proper access
• Reviews staff manuals and communication logs prior to each shift
• Answers phone calls professionally, transfers appropriately, and provides accurate program and membership information
• Explains membership options (youth, family, program) and current promotions
• Processes memberships and program registrations accurately and efficiently
• Issues receipts for all transactions and follows branch procedures
• Understands emergency procedures and how to activate EMS when needed
• Maintains cleanliness and organization of the Member Service Desk and lobby areas
• Coordinates shift coverage and communicates schedule changes to the Membership Director
• Follows all opening and closing procedures