What are the responsibilities and job description for the Guest Services position at Hocking Hills KOA?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as you will assist guests with their inquiries, reservations, and any special requests during their stay.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Handle guest check-ins and check-outs efficiently.
- Respond to guest inquiries via phone and in-person with professionalism and courtesy.
- Manage reservations, including changes and cancellations, while maintaining accurate records.
- Provide information about local attractions, and services available to guests.
- Assist with night audit duties as required, ensuring all transactions are accurately recorded.
- Address guest complaints or concerns promptly and effectively to ensure satisfaction.
- Maintain knowledge of policies and procedures to provide accurate information to guests.
Qualifications
- Previous experience in guest services or hospitality is preferred.
- Strong phone etiquette and communication skills are essential for this role.
- A background in hospitality management is beneficial but not required.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude with a commitment to providing excellent guest services.
Join our team as a Guest Service Agent where your passion for hospitality will shine through in every guest interaction!
Job Types: Full-time, Part-time, Seasonal
Pay: $12.50 - $13.00 per hour
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $13 - $13