Operations Manager

Job description:

HobbyTown – Operations Manager (Staff Support & Merchandising) Position Overview

The Operations Manager supports HobbyTown in delivering strong operational execution, consistent merchandising, and exceptional customer experience across the entire store. This role provides hands-on guidance, coaching, and support to improve store performance, profit, and brand consistency.

Reporting directly to the Franchise Owners, the Operations Manager is a trusted collaborator to the Franchise Owners and a key leader in store operations.

Key Responsibilities

1. Store Support & Relationship Management

Build trust with staff through consistent communication, follow-up, and hands-on support.

Understand the store’s goals, challenges, and business needs.

2. Operational Excellence & Brand Standards

Conduct routine store checks to assess operational execution, store cleanliness, inventory integrity, and customer experience.

Support implementation of HobbyTown brand standards, operational processes, and expectations.

Ensure the store follows best practices in loss prevention, safety, receiving, and inventory control.

3. Merchandising Leadership & Execution

Support store with merchandising execution by leading initiatives including planograms, category resets, product flow, and seasonal displays.

Provide hands-on merchandising help when the store requires support or realignment.

4. Sales Growth, Margin Improvement & Financial Coaching

Monthly review of KPIs with Franchise Owners (sales, gross margin, payroll %, category mix, conversion, transaction count, inventory turns).

Construction of daily store schedule for staff and daily responsibilities.

5. Training, Development & Best Practices

Coach store staff on operational execution, merchandising, service standards, and development.

Hold store staff accountable to best practices and HobbyTown standards through coaching and documentation

6. Customer Experience & Community Engagement

Ensure the store executes the HobbyTown service model—knowledgeable, hands-on, friendly, and community-driven.

Coach store staff to improve selling behaviors, engagement, and customer relationship building.

7. Communication & Initiative Rollout

Ensure all Corporate initiatives—seasonal sets, resets, promotions, training programs, and operational updates—are clearly communicated and executed.

Qualifications:

3-5 years of Store Manager experience in large-format retail (big-box, specialty, or high-volume environments preferred).

Strong operational and merchandising background with proven results.

Experience leading teams, training staff, and driving store execution.

Demonstrated ability to coach and influence without direct authority.

Strong communication, organizational, and problem-solving skills.

Ability to understand financial performance metrics and build action plans.

Success Traits:

Collaborative, supportive, and success focused.

Hands-on leader with strong operational instincts and merchandising ability.

Highly accountable with excellent follow-through.

Strong sense of urgency and ownership.

Passion for retail, service, and coaching.

Fun and enthusiastic personality

Benefits:

Paid Time Off

Discount on in-store products

Application Question(s):

Interview windows will be held during the week. Please list 2-3 dates and times that you would be available for an interview.

Evening and Weekend shifts are required for this position. Are there any issues with this requirement?

How large was the team that you led?

Can you read a P & L report? What is a good target for COGS for a retail brick and mortar store?

Experience:

Retail Store Management: 3 years (Required)

Work Location: In person

Pay: From $48,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $48,000