What are the responsibilities and job description for the Alarm Monitoring Operator position at Hobby Lobby?
Job Description - Overview
Hobby Lobby's Loss Prevention is searching for a self-driven, detailed orientated and motivated individual that can provide support for over 1,000 retail stores. This position is located on the Hobby Lobby campus which is located in Southwest, Oklahoma City.
Current Shifts Available
For reasonable accommodation of disability during the hiring process call (800) 200-1494.
Job Title
Alarm Monitoring Operator
Address 1
7707 SW 44th Street
Zip Code
73179
Department
Loss Prevention
Hobby Lobby's Loss Prevention is searching for a self-driven, detailed orientated and motivated individual that can provide support for over 1,000 retail stores. This position is located on the Hobby Lobby campus which is located in Southwest, Oklahoma City.
Current Shifts Available
- Night Shift: Wednesday 12:00AM - 6:00AM, and Thursday thru Saturday 6:00PM - 6:00AM
- Responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and follow up with the store manager
- Respond to all incoming alarm signals in the automation software according to documented procedures
- Logs all information into the automation system immediately and accurately
- Provide alarm reset instructions and basic troubleshooting while on the telephone
- Work with service and installers in identifying issues and the need for repair and determine appropriate tech (HVAC, Sprinkler or Security Alarm)
- Scheduling and following up on repair service calls and provide customer updates
- Ensure confidentiality of the customer at all times
- Perform all other duties assigned
- Call Center or Alarm Center experience helpful but not required
- Must have a minimum of 2 years of similar or relatable office experience
- PC proficient with a minimum of 40 wpm typing and the ability to master multiple software programs with high accuracy and precision
- Advanced knowledge of Microsoft Office Applications – Word and Excel required
- Ability to multi-task and stay calm during stressful situations
- Advanced written and oral communication skills
- Skillful listener and detail orientated
- Ability to sit for extended hours
- Must be dependable with reliable transportation
- Team player
- Competitive Wages
- Medical, Dental, Vision, and Prescription Benefits
- 401(k) Program with Company Match
- Paid Vacation
- Sick / Personal Pay (SPP)
- Employee Discount
- Life Insurance and Long Term Disability Insurance (LTD)
- Flexible Spending Plan
- Holiday Pay
- Integris Clinic and Pharmacy on Campus
- Chaplain Services on Campus
For reasonable accommodation of disability during the hiring process call (800) 200-1494.
Job Title
Alarm Monitoring Operator
Address 1
7707 SW 44th Street
Zip Code
73179
Department
Loss Prevention