What are the responsibilities and job description for the Concession Manager position at Hobbs London?
Company Description Hobbs London is a luxury fashion brand known for timeless British style, expert craftsmanship, and accessible elegance. Since opening its first shop in Hampstead in 1981, the brand has grown from a sought-after shoe label into a global name in women’s fashion. Hobbs designs embody the versatility of modern life, offering refined everyday pieces alongside standout event dressing. Most collections are created by an in-house design team in central London, from initial sketch to final garment, with meticulous attention to detail. The brand’s footwear is handmade in its own factory in Italy, reflecting a commitment to quality and artisanship that defines the Hobbs story.
Role Description The Concession Manager is a full-time, on-site role based in Chestnut Hill, MA, responsible for overseeing the daily operations and performance of the Hobbs London concession. This position manages sales targets, merchandising standards, and stock levels to ensure the concession reflects the brand’s premium image and meets commercial goals. The Concession Manager leads, trains, and motivates team members, providing coaching on product knowledge, service standards, and selling techniques. The role involves delivering excellent customer service, resolving issues, and building strong relationships with the host store’s management and staff. Additional responsibilities include coordinating promotions, monitoring budgets, preparing sales reports, and ensuring compliance with company policies and visual guidelines.
Qualifications
Role Description The Concession Manager is a full-time, on-site role based in Chestnut Hill, MA, responsible for overseeing the daily operations and performance of the Hobbs London concession. This position manages sales targets, merchandising standards, and stock levels to ensure the concession reflects the brand’s premium image and meets commercial goals. The Concession Manager leads, trains, and motivates team members, providing coaching on product knowledge, service standards, and selling techniques. The role involves delivering excellent customer service, resolving issues, and building strong relationships with the host store’s management and staff. Additional responsibilities include coordinating promotions, monitoring budgets, preparing sales reports, and ensuring compliance with company policies and visual guidelines.
Qualifications
- Strong customer service and communication skills, with the ability to engage diverse customers and collaborate with store teams.
- Experience in concessions or retail management, including overseeing daily operations and coordinating with host store partners.
- Proven sales skills, with a track record of meeting or exceeding targets and driving commercial performance.
- Budgeting and basic financial management skills to monitor costs, sales, and profitability.
- Previous experience in fashion or luxury retail is highly beneficial, with strong product knowledge and visual merchandising awareness.
- Demonstrated leadership skills, including team supervision, coaching, and performance management.
- Excellent organizational and problem-solving abilities, with attention to detail and a focus on operational excellence.
- Availability to work retail hours, including weekends and holidays, and authorization to work in the United States.