Financial Client Services Associate

Client Services Associate Job Description

Role Contribution to Hobart Wealth:

The Client Services Associate is pivotal to client experience by providing exceptional client service, supporting office functions as needed, assisting in safeguarding client assets, and serving as administrative and operational support to Financial Advisors. The Client Services Associate is responsible for understanding firm policies, procedures, and digital capabilities that will allow them to interact with Financial Advisor teams, as well as new and existing clients.

Job Description:  

This role is part of a team of client services professionals that work as a team to support each other. Your primary responsibility will be servicing existing clients and new client onboarding. As a member of the CS team, you may work on team projects in other departments that you may have an interest in (such as Marketing, Compliance, or Fintech). This position reports directly to the Lead Client Services Associate and has a high degree of daily contact with new and established clients of the firm. The role is both reactive to client requests, and Advisor instruction, and proactive in Client outbound proactive outreach. The role requires an employee that enjoys interacting with people and demonstrates a sincere interest in our clients and their lives. An always positive and encouraging demeanor is essential. A desire to help people, respond quickly and accurately, and maintain an efficient work schedule is essential. In addition:

• Prepare, gather, and execute with the client and the Advisor new client onboarding documentation and information
• Explain processes and procedures, online information systems, and reporting to new clients and be comfortable demonstrating over video conferencing the use of these systems
• Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date
• Conduct outreach to maintain strong relationships with client base and support the firm's services and solutions, such as digital, online access, and cash management offerings, that support clients’ needs
• Provide ongoing maintenance for client accounts as requested by the client and/or the Financial Advisor including preparation for Financial Advisor Account Reviews
• Assist in Client scheduling or Client confirmation calls as needed
• Maintain and utilize CRM for day-to-day business activity tracking and business relationship management with clients and Advisors
• Regularly seek opportunities to drive efficiencies communicating internally, elevating relationships with clients, and collaborating with Financial Advisors
• Proactively participate in firm initiatives directed by management
• Actively engage in available training and education programs to stay current on industry rules, policies, procedures, and risk awareness
• Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, coordination of client meetings, file & calendar maintenance, pre-meeting preparations, and post-meeting follow-up.
• Provide support to Client Concierge to include assistance with some duties, lunch coverage, and back-up

Skill Requirements/Experience:

• 3 years in the Financial Services Industry. RIA firm experience a plus
• Strong computer skills and knowledge of Microsoft Office products, Office 365
• Schwab, eMoney, and Orion experience a plus
• Excellent math skills, and comfortable working with numbers for extended periods
• Exceptional verbal communication and writing skills
• Advanced interpersonal and client service skills
• Detail orientated with superior organizational skills, experience with Compliance a plus
• Team player with strong collaboration skills
• Ability to work in a fast-paced, evolving environment

Future Opportunity Paths:

• Client Services Management
• Hobart Wealth Marketing
• Hobart Wealth Financial Advisor

Education:  

• High School Diploma
• College degree preferred, or equivalent work experience
• Willingness to obtain FPQP® within 180 days
• Industry experience in financial services is a plus
• NC insurance license or willingness to obtain in the first 90 days

This job description is not all-inclusive of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings; however, they are not necessarily limited to the above-written statements. All positions within Hobart Wealth may include other duties assigned from time to time to accommodate the business.  

How to Apply:

If this opportunity excites you, submit a one-paragraph response detailing your success in Financial Client Services and what you would bring to Hobart Wealth to Renee@HobartWealth.com. We can’t wait to hear from you!