Plumbing Install Coordinator

Position Summary

We are seeking an organized and customer-focused Plumbing Dispatch / Install Coordinator to manage service scheduling, technician dispatching, and customer communication. This role ensures technicians are efficiently scheduled, service calls are handled promptly, and installations and repairs are coordinated smoothly. The ideal candidate is detail-oriented and able to manage multiple priorities in a fast-paced environment.

 Key Responsibilities

• Manage the daily dispatch schedule for service technicians and installers.
• Schedule service calls, installs, emergency calls, and training appointments.
• Assign calls based on technician skillset, location, and availability.
• Communicate with customers to schedule appointments and ensure satisfaction.
• Provide repair quotations and verify warranty eligibility when applicable.
• Create and manage repair and install jobs in ServiceTitan.
• Order parts and coordinate materials needed for repairs and installations.
• Coordinate technicians, subcontractors, and service support as needed.
• Maintain accurate records and documentation for all service calls.

Schedule

• Monday – Friday
• 8:00 AM – 5:00 PM
• Overtime may be required during peak seasons. 

Qualifications

• Previous dispatch or scheduling experience preferred.
• Experience in plumbing, HVAC, or home services strongly preferred.
• Experience using ServiceTitan or similar dispatch software is a plus.
• Strong communication, organization, and multitasking skills. 

Compensation

• $25–$30 per hour, depending on experience
• Additional spiffs and performance bonuses

Work Environment

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

Apply today!

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About Hobaica:

Founded in 1952, Hobaica Services provides residents in the Phoenix metropolitan area with high quality heating, air conditioning, refrigeration, indoor air quality, and custom wine cellar services. At Hobaica, leadership and innovation come naturally. Our team has constantly transformed to meet the changing landscape of the marketplace, serving customers with quality service, installations and products. That tradition continues today with innovations that consistently reinvent the business and our team as we strive to raise our standards for quality, safety and sustainability.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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