What are the responsibilities and job description for the IT Systems Technician position at Hoar?
The Systems Technician is responsible for serving as the liaison between users and the technology department to resolve issues. They will assist users in person and via phone on company-supported applications, determine the source of technical issues, and provide recommendations for future application use. In addition, this position assists job sites with connectivity requirements. It requires frequent travel to job sites around the country to set up and ensure connectivity and will also provide technical assistance to all field personnel.
Responsibilities:
- Assist users in person, via phone, and email on company supported hardware and applications
- Work one-on-one with users on application projects
- Troubleshoot/Determine the source of computer problems (hardware, software, user access, etc.); document resolutions for future reference
- Perform hardware and software installations
- Serve as liaison between users and the technology department to resolve issues
- Coordinate with other technology groups as needed
- Communicate and assist users with their job site connectivity requirements throughout the entire lifecycle of the job
- Coordination of Internet connectivity for entire Jobsite lifecycle
- Frequent travel to job sites around the country to set up and ensure connectivity.
- Order Internet connections from service providers
- Configure router, switches, and access points for Jobsite connectivity
- Troubleshoot connectivity issues for job sites
- Help select and setup Jobsite kiosks
- Provide recommendations on company application purchases
Requirements:
- Bachelor’s degree in MIS or equivalent required
- 3-5 years experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments
- Experience in the construction industry preferred
- Advanced knowledge of Windows and Microsoft Office is required
- Experience with iPads and iPhones
- Strong organizational skills and the ability to self-motivate
- Ability to use time productively, maximize efficiency, and meet challenging work goals
- Ability to work in a strong collaborative atmosphere
- Ability to take on additional responsibilities as needed
- Ability to work well as a part of a team and independently
- Professionalism with end-user communication & ticket resolution
- Strong communication skills to work with a wide variety of users
- A , Net , and CCNA Certifications preferred
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment - Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.
Physical - Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation, and to verbally communicate to exchange information.
Vision - See in the normal visual range with or without correction.
Hearing - Hear in the normal audio range with or without correction.
EOE - Vets/Disabilities
Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar.
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