Medical Assistant I: Hoag Urgent Care

Primary Duties and Responsibilities

The Medical Assistant (MA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients and physicians. The MA will assist with the non-clinical tasks required to ensure smooth patient access and flow. The non-clinical responsibilities include pre-authorization processes and acting as a liaison between providers and patients. The MA will work collaboratively with staff to ensure all proper records are received and all appropriate testing is completed prior to appointment or surgery date. The MA will provide updates to staff and patients on timing and status for all above tasks that could impact the patient's health and/or testing and treatment options. Ensures even patient flow and continuous communication within Hoag and referring physician offices.

This includes but is not limited to the following tasks:

• Scheduling patients (including follow-up office visits, imaging, and lab work)
• Preparation of appropriate chart elements
• Checking vital signs
• Rooming patients
• Assisting with procedures

May be required to start at a different location throughout the workweek or travel to multiple sites.

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag's awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Education and Experience Required:

• High school graduate or equivalent GED,
• Graduate of Medical Assistant program OR one-year previous medical back-office experience, preferably within an acute healthcare system environment.
• Basic keyboarding skills and knowledge of Microsoft Office Suite, including Outlook, Word and Excel
• Basic knowledge of medical terminology

Preferred:

• Associate or bachelor's degree in healthcare-related field
• Minimum one (1) year previous medical back-office experience, preferably within an acute healthcare system environment
• Working Knowledge of EPIC or other Electronic Medical Record system 'EMR'
• Qualified bilingual or multilingual candidates

Certifications Required:

• Current BLS (AHA) Certification

Certifications Preferred:

• Medical Assistant Certification
• CPR certification
• Current Limited Phlebotomy Certification