Ambulatory Care Assistant: Digestive Health Clinic

Job Description

Primary Duties and Responsibilities

• The Ambulatory Care Assistant (ACA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients, physicians, referring physicians, non-licensed and licensed staff in the Clinic.
• The ACA assists with non-clinical tasks required to ensure smooth patient access and flow including scheduling patients for follow up office visits, imaging and lab work, preparation of appropriate chart elements, and escorting patient to room and collecting vital signs and patient information.
• May perform blood draw with phlebotomy certification.
• Assists physician with tasks such as removing bandages, collection of samples not requiring sterile procedures, and other non-sterile tasks.
• Stocks and organizes exam rooms and assists with storage of medical supplies.
• This position also handles the pre-authorization process and acts as a liaison between the providers and patient.
• The ACA works collaboratively with clinical staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date.
• The ACA provides updates to the clinic staff and patients on timing ensuring patient flow.
• Performs other duties as assigned.
  
  

Employee Health Services:

• The EHS ACA duties do not include the pre-authorization process or setting up surgery dates.
• The EHS ACA works with the Worker’s Compensation Case manager and the RNs to communicate with the Employee with respect to testing, treatment options, and referring physician offices.
• The EHS ACA works under the supervision of the RN.
  
  

Qualifications

Education and Experience Required:

• High school graduate or equivalent
• One plus years in healthcare related field and minimum one year of previous experience within an acute healthcare system environment
• Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel
• Basic knowledge of medical terminology
  
  

Preferred

• One to two years Associate or Bachelors’ degree in healthcare-related field
• Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’
• Qualified bilingual or multilingual candidates
  
  

License Required

N/A

License Preferred

N/A

Certifications Required

• Current BLS - Basic Life Support (AHA)
• Wound Healing Center - BLS required within 6 months of hire
  
  

Certifications Preferred

May only perform blood draws by meeting and maintaining State of California Certified Phlebotomy Technician I (CPTI) Certification

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/ .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.