What are the responsibilities and job description for the Customer Support - Data Entry Clerk position at Ho Ho Hibachi Sushi?
About Us
The menu at Ho Ho Hibachi Sushi is full of unique and flavorful asian dishes, from classic favorites to more adventurous options. No matter what you are in the mood for, you won't be disappointed Check us out whenever you are in the Brockport area. Order online with Beyond Menu for pick up or delivery.
Overview
Join our dynamic team as a Customer Support - Data Entry Clerk, where your technical proficiency and organizational skills will drive efficiency and accuracy in data management. This role offers an exciting opportunity to support customer service operations while ensuring precise data entry and maintenance across various systems. Your attention to detail and ability to handle confidential information will be vital in delivering exceptional service and maintaining the integrity of our databases.
Responsibilities
- Accurately input, update, and maintain data within databases, ERP (Enterprise Resource Planning) systems, and spreadsheets using Microsoft Office tools such as Word and Excel.
- Manage data collection processes by gathering information from various sources and entering it into designated systems with precision.
- Perform data analysis in Excel to identify discrepancies, trends, or errors, supporting ongoing process improvements.
- Handle sensitive and confidential information responsibly, ensuring compliance with privacy standards.
- Support customer service efforts by responding to inquiries related to data or account information promptly and professionally.
- Organize and file physical and electronic documents systematically to facilitate easy retrieval and audit readiness.
- Utilize 10-key typing skills for efficient data entry, ensuring high productivity levels while maintaining accuracy.
Experience
- Proven experience working with databases, database systems, or ERP software is highly desirable.
- Demonstrated proficiency in Microsoft Office Suite, especially Excel for data entry, analysis, and reporting tasks.
- Strong computer skills with the ability to navigate multiple software applications seamlessly.
- Prior experience in a customer service environment that involved handling confidential information is preferred.
- Familiarity with office productivity software such as spreadsheets, word processing, and filing systems.
- Basic math skills for verifying data accuracy and performing simple calculations during data entry tasks.
- Excellent organizational skills combined with the ability to prioritize tasks efficiently in a fast-paced setting.
This position is an excellent fit for motivated individuals eager to develop their technical skills while contributing to a supportive team environment. We value accuracy, confidentiality, and proactive communication—key ingredients for success in this vital support role!
Pay: $24.05 - $28.96 per hour
Expected hours: 41.0 per week
Work Location: In person
Salary : $24 - $29