Information Technology Senior System

Senior System Analyst – Information Technology

Location: Omaha, NE (Travel to WarHorse Gaming properties required)

Department: Information Technology

Reports To: VP of Information Technology

Employment Type: Full-Time

Pay: $95,000 annually

Position Summary

The Senior System Analyst serves as a key liaison between business leaders and Information Technology, ensuring technology solutions effectively support operational goals. This role partners closely with stakeholders to analyze business challenges, design system solutions, support enterprise applications, and coordinate enhancements that drive efficiency, reliability, and value across the organization.

The ideal candidate is both technically strong and business-minded, with the ability to translate complex requirements into practical, scalable solutions in a fast-paced, 24/7 gaming and entertainment environment.

Key Responsibilities

• Partner with senior business and IT leaders to develop technology roadmaps for functional areas.
• Learn and understand business systems to identify opportunities for improvement and optimization.
• Analyze business problems and coordinate technical solutions that align with organizational goals.
• Gather, document, and analyze business and user requirements in collaboration with stakeholders.
• Troubleshoot complex hardware and software issues and recommend effective solutions.
• Coordinate system administration, maintenance, updates, and enhancements.
• Serve as a primary liaison between system users, vendors, IT teams, and MIS departments.
• Coordinate implementation of application enhancements and system improvements.
• Provide immediate support during system outages or production interruptions.
• Maintain a calm, logical approach when resolving issues with users, staff, and vendors.
• Recommend hardware and software solutions to support evolving business needs.
• Assist with system installations, upgrades, and ongoing technical support.
• Lead knowledge sharing and training sessions for IT support staff and system users.
• Serve as a lead IT resource for reporting and data access, including SQL queries and user training.
• Perform additional duties as assigned.
  
  

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred (or equivalent experience).
• Minimum of 10 years of Information Systems experience, including systems analysis.
• Ability to quickly understand complex business systems and technical architectures.
• Strong relationship-building skills with the ability to earn credibility and trust.
• Experience with enterprise-level systems (e.g., Player Tracking Systems, CRM platforms).
• Solid understanding of application architecture and system integrations.
• Knowledge of IT infrastructure and networking concepts.
• Strong data analysis and SQL query skills.
• Excellent time management, organization, and problem-solving abilities.
  
  

CORE COMPETENCIES

• Communication
• Analytical & Critical Thinking
• Relationship Building
• Problem Solving & Decision Making
• Business Acumen
• Integrity & Trust
• Initiative & Flexibility
• Stress Management & Composure
  
  

WORK SCHEDULE & ENVIRONMENT

• Full-time role supporting a 24x7x365 operation.
• Standard schedule: Monday–Friday, 8:00 AM–5:00 PM.
• Evening, weekend, holiday, and on-call work may be required based on business needs.
• Casino environment with exposure to secondhand smoke.
  
  

TRAVEL REQUIREMENTS

• Primarily local travel with required visits to all WarHorse Gaming properties.
• Occasional overnight or out-of-area travel may be required.
  
  

LICENSING & CERTIFICATIONS

• Must be able to obtain and maintain a Nebraska Gaming License.
• Valid Driver’s License required.
• No alcohol service or comp authority associated with this role.
  
  

EQUAL OPPORTUNITY EMPLOYER

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, national origin, disability, veteran status, or any other protected status. Preference may be extended to persons of Native American descent in accordance with applicable laws.

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

Work Environment

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

2 Exposure to secondhand smoke

1 Amount of overtime/extended work hours required

Physical Effort

1 Physical mobility: movement from place to place on the job, considering distance and speed

1 Physical agility: ability to maneuver body while in place

1 Ability to lift up to 75 lbs.

1 Physical strength to manage routine office materials and tools

1 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

1 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

Mental Effort

1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

1 Memory, considering the amount and type of information

1 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

Communication

1 Fluency in English

1 Fluency in another language

2 Verbal communication

2 Written communication

1 Non-verbal communication

Sensory Abilities

2 Ability to see

2 Ability to distinguish colors

1 Ability to hear

0 Ability to smell

0 Ability to taste

1 Sense of touch