What are the responsibilities and job description for the Benefits Enrollment Clerk - Winnebago position at Ho-Chunk, Inc.?
Summary
Job Title: Benefits Enrollment Clerk
Department: Ho-Chunk Corporate Services
Reports to: Benefits Manager
Location: Winnebago, NE
Status: Non-Exempt
WC: 8810-NE
Summary
Maintains employee group insurance, retirement, and FSA enrollment records. Will manage employees’ calls pertaining to enrollment documents. Will be responsible for maintaining all "confidential" employee files associated with enrollment documents. Performs data entry tasks along with a variety of employee enrollment responsibilities. Must be able to exercise good judgment, empathy and discretion and maintain strict confidentiality of sensitive information.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works closely with HR and Payroll during open enrollment, new eligible enrollments, terminations and qualifying events.
- Assists with verification and processes all plan enrollment forms.
- Refers employee enrollments inquiries and complaints to corporate Benefits Assistant or Bellevue Benefits Specialist to ensure quick, courteous resolution.
- Refers complicated matters to the Benefits Administrator.
- Mails enrollment confirmation and plan documents to employees in a timely manner.
- Assists with processing all enrollment document and status changes with vendors and Payroll to include COBRA notification and any related data entry.
- Sends out any communications and materials in preparation for enrollment in employee benefits.
- Maintains confidentiality of all employee information.
- Maintains the timely and organized filing of group benefit enrollment files.
Competencies
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
While performing the duties of this job, the employee regularly works in an office setting.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
Travel
Local travel to various worksites is required.
Experience
- Good telephone skills and customer service.
- Ability to work extended hours when required.
- Must have both oral and written communication skills.
- Possess excellent organizational and filing skills.
- Requires excellent attention to detail.
- Ability to prioritize and manage multiple tasks effectively.
- Ability to work well under pressure and work efficiently against deadlines.
- Willingness to learn and adapt to new responsibilities.
- Occasional overnight travel is required to attend trainings, conferences and seminars, and to assist with large onboarding.
- Minimum of one (1) to two (2) years’ experience in the field of employee benefits or related clerical experience.
- One year experience in data entry.
- Basic math skills to verify benefits rates and deductions.
- Excellent working knowledge of MS office (especially Excel and Word) and HRIS.
Education
- Must have a high school diploma or equivalent.
- Job related college credit/hours or Associates Degree preferred.
Additional Eligibility Qualifications
None required for this position.
Security Clearance
None required for this position.
AAP/EEO Statement
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.