What are the responsibilities and job description for the Associate Account Manager position at HNI Workplace Furnishings?
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
We are looking for an Associate Account Manager to join our HNI Workplace Furnishings team.
The Account Associate Manager will be the main voice for dealers within HNI Workplace Furnishings (HNI WPF), acting as their go-to person for addressing concerns, spotting common problems, and working to enhance relationships for stronger partnerships.
What You Will Do:
- Manage a portfolio of dealers through establishing productive, professional relationships with key personnel in assigned dealer accounts and developing comprehensive understanding of dealers’ business portfolios.
- Serve as a single point of contact for project and service escalations to build and maintain strong relationships with dealer partners. Use network of internal contacts to influence resolution for ad hoc escalations and to drive for broader process or organizational change, as appropriate.
- Monitor performance challenges and advocate for dealer perspective among HNI Workplace Furnishings functional areas.
- Facilitate connections with HNI Workplace Furnishings teams and resources to support dealer objectives, execute marketing strategies aligned with brand guidelines, promote loyalty initiatives and dealer programs, and showcase new products.
- Evaluate and fulfill dealer training needs via diverse methods including onboarding for new members, supporting product launches and ongoing training, and enhancing profitability through contract education and product mix optimization.
- Collaborate with dealer and local sales team to execute market plans and facilitate existing customer account strategies including presentation content, corporate visits, mock-ups, proposals, pricing, etc.
- Ensure dealer members understand and have access to all appropriate HNI Workplace Furnishings digital platforms with the goal of improving member productivity and accuracy, establishing self-service capabilities, and improving the overall customer experience.
- Participate in activities as appropriate to ensure the success of the organization.
What You Have:
- Bachelor’s Degree in Finance, Business, or related field required.
- At least 1 year of relevant experience is required; 3 years of experience preferred.
