What are the responsibilities and job description for the IT Director, Sales & Revenue Technology Solutions (Salesforce) position at HNI Corporation?
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
We are looking for a Director, Sales & Revenue Technology Solutions to join our organization in Muscatine, Iowa.
This role is a subject matter expert in the sales and customer support capabilities of Salesforce.com and its family of products, from both a technical and functional perspective.
In this position, you will play a crucial role in understanding and optimizing the application of technology to business processes related to sales, revenue generation and customer support. You will collaborate closely with the business stakeholders to define strategic capability roadmaps and develop and implement applications that support sales teams and drive revenue generation. This position requires a unique blend of technical expertise, business acumen, and leadership skills to bridge technology and process effectively.
What You Will Do:
- Act as a trusted technology leader providing guidance, consultation, and influence on business strategy related to technology solutions for Sales and Customer Support.
- Assist business leaders to shape their strategies regarding technology solution implementations and product adoptions into an aligned IT strategy.
- Develop and maintain a technology roadmap which supports business needs, business requests, and IT delivery functions, ensuring successful adoption across functional areas.
- Stay up to date with industry trends and emerging technologies in Sales and Customer Support spaces and assess their potential impact on the organization.
- Oversee all aspects of people leadership, setting expectations, coaching, mentoring and developing to create an efficient and effective team.
- Understand and analyze business processes within the Sales and Customer Support spaces, identifying areas for improvement and optimization.
- Partner with business stakeholders to gather requirements and translate them into functional specifications for application development.
- Lead a team of analysts and partner with architects and development organizations to design, develop, and deploy applications that meet business needs.
- Collaborate with cross-functional teams, including Sales, Customer Support, Marketing, Finance, and IT, to ensure seamless integration and alignment of revenue-generating applications.
- Drive the implementation and adoption of Salesforce.com CRM application, as well as other related applications, ensuring they align with business objectives and deliver measurable results.
- Monitor and report on the performance and effectiveness of revenue generating applications, making data-driven decisions to optimize their usage and functionality.
What You Have:
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
- Proven experience (12 years) in IT leadership roles, with a focus on strategic business relationships to deliver sales and revenue-driving applications.
- Strong understanding of business processes and practices related to Sales and Service.
- Proficiency in Salesforce.com application and related technologies.
- Demonstrated experience in leading application development projects and managing cross-functional teams.
- Deep understanding of agile methodologies and project management.
What You’re Good At:
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
- Strong facilitation skills to effectively guide the business to identify needs and evaluate alternative solutions as needed.
- Strong analytical and problem-solving abilities, with a track record of driving business process improvements and delivering measurable results.
- Strategic mindset, with the ability to align technology initiatives with business objectives.
- Proven leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
- Knowledge of emerging technologies and industry trends to support revenue generation.
We look forward to hearing from you!
