Mortgage Default Processor

Position Overview

The Mortgage Default Processor provides administrative and processing support for mortgage default and foreclosure-related activities. This role works with client representatives, internal teams, and business partners to ensure assigned matters are processed accurately, timely, and in accordance with established procedures and requirements.

This position may support activities involving foreclosure, bankruptcy, post-sale processes, and other mortgage default servicing functions. Responsibilities include reviewing and processing documentation, maintaining case information, monitoring deadlines, researching discrepancies, supporting quality and compliance requirements, and escalating issues when appropriate.

Key Responsibilities

Default Processing & Case Management

• Process assigned mortgage default, foreclosure, bankruptcy, and post-sale matters according to established procedures and requirements.
• Review, prepare, and maintain loan, case, property, and legal documentation.
• Ensure accurate information is entered and maintained in applicable systems.
• Monitor deadlines, work queues, and outstanding requirements.
• Gather required information, resolve routine issues, and escalate discrepancies as needed.

Research, Financial & Quality Processing

• Process high-volume documents, transactions, and account information, including payment histories, invoices, fees, taxes, and property-related information.
• Research loan, property, title, and account information to identify and resolve discrepancies.
• Review documentation for completeness, accuracy, and consistency.
• Perform quality-control reviews and follow applicable operational, regulatory, privacy, and compliance requirements.
• Identify potential issues or risks and escalate them appropriately.

Client & Team Support

• Communicate with client representatives and internal personnel to obtain, verify, and clarify information.
• Respond to routine requests and provide timely updates on assigned matters.
• Communicate professionally with attorneys, vendors, clients, and internal departments.
• Collaborate with team members and other operational groups to ensure matters are processed accurately and efficiently.
• Escalate complex or unusual issues requiring additional guidance.