Digital Signage Specialist

Summary:

Supports and improves enterprise Digital Signage by managing Windows/macOS endpoints behind displays, BlackBox A/V over IP for cable TV, Poppulo administration, and the automations/data visualizations that power on-screen content, with occasional onsite installation and maintenance.

Essential Job Functions may include:

• Administer Poppulo device enrollment, playlists, schedules, and content assignments.
• Build and maintain Windows/macOS kiosk images and configurations for small form factor endpoints.
• Deploy, patch, monitor, and remotely support endpoints using standard management tools.
• Configure and support BlackBox A/V over IP encoders/decoders; coordinate multicast, VLAN, and QoS with Network.
• Maintain scripts and jobs that ingest and prepare data from internal systems and APIs.
• Support dashboards and visual content (e.g., Power BI, Grafana, web apps) sized for displays.
• Create and maintain automation for app restarts, health checks, and device recovery.
• Monitor data freshness and access controls; respond to operational alerts.
• Troubleshoot signal issues including latency, EDID/HDCP, and routing paths.
• Perform onsite installs, device mounting, cable management, and routine maintenance.
• Serve as technical escalation for recurring signage and endpoint issues.
• Write and maintain SOPs, setup guides, runbooks, and change records.
• Maintain regular and punctual attendance.

Education and/or Experience:

• Bachelor’s degree in IT or related field, or equivalent combination of education and experience.
• 3–5 years in endpoint engineering or A/V support in a corporate environment.
• Experience with Poppulo or similar digital signage solutions.
• Windows 10/11 administration, Group Policy, kiosk/lockdown setups; macOS familiarity.
• Working knowledge of multicast, VLANs, QoS, DHCP/DNS, TCP/UDP.
• PowerShell proficiency; familiarity with APIs and light scripting (e.g., Python).
• Exposure to cloud infrastructure such as AWS.
• Exposure to Power BI or Grafana and simple data pipelines.
• Clear communication, organized documentation, and cross-team collaboration.
• Strong professional and interpersonal skills including customer service, creative problem solving, effective written and verbal communication, coordinated cross‑functional work, attention to detail, and reliable self‑management.
• Occasional travel for installations, maintenance, and site surveys.
• Business hours with some after‑hours/weekend work for changes and cutovers.
• Comfortable with ladder work, device mounting, and neat cable management.