What are the responsibilities and job description for the Desktop Engineer position at HNE?
Desktop Engineer I (A/V Technician)
Summary:
Supports and improves enterprise Digital Signage by managing Windows/macOS endpoints behind displays, BlackBox A/V over IP for cable TV, Poppulo administration, and the automations/data visualizations that power on-screen content, with occasional onsite installation and maintenance.
Essential Job Functions may include:
- Administer Poppulo device enrollment, playlists, schedules, and content assignments.
- Build and maintain Windows/macOS kiosk images and configurations for small form factor endpoints.
- Deploy, patch, monitor, and remotely support endpoints using standard management tools.
- Configure and support BlackBox A/V over IP encoders/decoders; coordinate multicast, VLAN, and QoS with Network.
- Maintain scripts and jobs that ingest and prepare data from internal systems and APIs.
- Support dashboards and visual content (e.g., Power BI, Grafana, web apps) sized for displays.
- Create and maintain automation for app restarts, health checks, and device recovery.
- Monitor data freshness and access controls; respond to operational alerts.
- Troubleshoot signal issues including latency, EDID/HDCP, and routing paths.
- Perform onsite installs, device mounting, cable management, and routine maintenance.
- Serve as technical escalation for recurring signage and endpoint issues.
- Write and maintain SOPs, setup guides, runbooks, and change records.
- Maintain regular and punctual attendance.
Education and/or Experience:
- Bachelor’s degree in IT or related field, or equivalent combination of education and experience.
- 3–5 years in endpoint engineering or A/V support in a corporate environment.
- Experience with Poppulo or similar digital signage solutions.
- Windows 10/11 administration, Group Policy, kiosk/lockdown setups; macOS familiarity.
- Working knowledge of multicast, VLANs, QoS, DHCP/DNS, TCP/UDP.
- PowerShell proficiency; familiarity with APIs and light scripting (e.g., Python).
- Exposure to cloud infrastructure such as AWS.
- Exposure to Power BI or Grafana and simple data pipelines.
- Clear communication, organized documentation, and cross-team collaboration.
- Strong professional and interpersonal skills including customer service, creative problem solving, effective written and verbal communication, coordinated cross‑functional work, attention to detail, and reliable self‑management.
- Occasional travel for installations, maintenance, and site surveys.
- Business hours with some after‑hours/weekend work for changes and cutovers.
- Comfortable with ladder work, device mounting, and neat cable management.
