Restaurant General Manager

HMSHost is hiring a Restaurant General Manager for Eataly at JFK Airport

$85,000 - $95,000 base salary Quarterly bonus earning potential up to 25%

What’s Offered

• Comprehensive health, dental, and vision insurance
• Generous paid time off (vacation, flex, sick time)
• Holiday pay
• Meal and transportation benefits
• 401(k) retirement plan with company match
• Company-paid life insurance
• Tuition reimbursement program
• Employee assistance program
• Referral bonus program
• Structured training and long-term career growth opportunities

The Eataly Restaurant General Manager is responsible for leading a high-volume Eataly restaurant operation at JFK Airport, overseeing full P&L performance, operational execution, and team leadership.

This role ensures the restaurant operates at a consistently high standard - delivering exceptional guest experiences, maintaining brand integrity, and achieving strong financial and operational results in a fast-paced airport environment.

Key Responsibilities

Operations & Restaurant Leadership

• Lead all daily restaurant operations, including opening and closing execution
• Ensure consistent adherence to operational standards, checklists, and brand expectations
• Maintain full readiness of the restaurant for all service periods, including peak airport traffic
• Provide clear direction to management team and frontline staff across all shifts
• Maintain strong visibility on the floor to ensure execution and service consistency

Financial Performance & P&L Ownership

• Full ownership of restaurant P&L, including revenue, labor, food cost, and controllable expenses
• Monitor and analyze daily/weekly financial and operational performance
• Implement strategies to drive sales growth, efficiency, and profitability
• Control labor scheduling and deployment to align with business demand
• Identify opportunities to reduce waste and improve margins without compromising quality

Team Leadership & Development

• Recruit, interview, hire, and retain high-performing restaurant talent
• Lead onboarding, training, and continuous development programs
• Schedule and deploy staff effectively to meet operational needs
• Conduct performance reviews, coaching conversations, and corrective actions when needed
• Foster a culture of accountability, engagement, and recognition
• Ensure all HR, compliance, and onboarding/offboarding processes are completed accurately

Guest Experience & Brand Standards

• Ensure all guests receive consistent, high-quality Eataly hospitality
• Maintain strict adherence to brand standards for food quality, presentation, and service
• Resolve guest concerns quickly, professionally, and with sound judgment
• Drive initiatives that enhance guest satisfaction and repeat traffic
• Support marketing and promotional programs to increase visibility and revenue

Inventory, Vendors & Operations Support

• Oversee ordering, receiving, inventory management, and stock levels
• Manage vendor relationships and ensure timely resolution of supply issues
• Ensure proper invoice processing and cost tracking accuracy
• Monitor equipment performance and coordinate maintenance and repairs
• Support sustainability initiatives, including waste reduction and donation programs

Safety, Compliance & Standards

• Maintain full compliance with all health, safety, and sanitation regulations
• Ensure team adherence to all operational safety procedures and training requirements
• Prepare for and support audits, inspections, and compliance reviews
• Maintain a clean, safe, and organized restaurant environment at all times

Work Environment & Expectations

• Fast-paced, high-volume airport restaurant environment
• Requires flexibility to work opening, mid, and closing shifts as needed
• Hands-on leadership role with significant floor presence expected
• Directly reports to senior operations leadership (Director of Operations or equivalent)

What You Bring

• 5–7 years of progressive restaurant leadership experience
• Minimum 3 years of full P&L responsibility in a high-volume environment
• Strong operational leadership and team-building capability
• Proven ability to manage labor, cost controls, and financial performance
• Excellent communication, decision-making, and problem-solving skills
• Ability to thrive in a high-demand, guest-focused environment
• Familiarity with restaurant systems, reporting tools, and operational controls

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).