What are the responsibilities and job description for the Floor Attendant - American Airlines Flagship Lounge position at HMSHost International?
Floor Attendant - American Airlines FlagshipLounge
Floor Attendant - American Airlines Flagship Lounge
Summary
The Flagship Floor Attendant is responsible for cleaning and maintaining the dining and / or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.
Essential Functions
- Ensures all food and beverages are arranged to established service standards
- Sets up, stocks, cleans and maintains food and beverage offerings
- Maintains all coffee and beverage services
- Maintains standards of service and guest experience
- Serves and responds to the food and beverage needs of guests
- Uses tray for all guest service
- Maintains in-depth knowledge of products on hand
- Clears, cleans and sanitizes tables, seats, dining area and buffet area
- Maintains food temperature
- Provides comprehensive floor presence
- Occasionally assists with basic food preparation (e.g. warming up soup, operating panini press)
- Follows all established rules and sequence of service and dining etiquette standards
- Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
Minimum Qualifications, Knowledge, Skills, and Work Environment
- Requires at least 4 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
- Requires ability to demonstrate tact and discretion in interactions with premium clientele
- Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
- Requires ability to work long hours, while standing.
- Possess strong sanitation habits.
- Requires ability to provide strong customer service
- Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner
Equal Opportunity Employer (EOE) Minority / Female / Disabled / Veteran (M / F / D / V) Drug Free Workplace (DFW)
At HMSHost, we know our success is based on earning the trust and loyalty of our people . We commit to providing a work experience that earns your loyalty , provides a place where you feel like you belong , work you can be proud of, a place to have fun, earn money , and have the opportunity for advancement .
We support this with competitive wages, robust benefits and recognition for a job well done. Apply for Floor Attendant - American Airlines Flagship Lounge
You are about to apply for Floor Attendant - American Airlines Flagship Lounge through another service. You could go straight there, but we highly recommend you log in or join our talent network first.
Talent Network Benefits
- Its completely free!
- Keep track of your applications and saved jobs
- Find other jobs that match your interests
- Be among the first to learn about career opportunities on HMSHost that match your interests
- Receive email alerts whenever new jobs are posted on careers.hmshost.com
- Get contacted by recruiters when they have an interesting opportunity that may be a fit for you