What are the responsibilities and job description for the Front Desk Agent 3pm-11pm position at HMS Hotel of Richburg LLC?
Job Summary
We are seeking a friendly, dependable, and detail-oriented Front Desk Agent to join our hotel team for the 3pm11pm evening shift. This role is the face of the hotel and plays a key part in delivering an excellent guest experience. The ideal candidate is customer-focused, reliable, and able to work independently while maintaining brand and service standards.
Responsibilities
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Greet and check in guests in a professional and welcoming manner
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Accurately process check-outs, payments, authorizations, and incidentals
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Handle guest requests, questions, and concerns promptly and professionally
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Maintain accurate guest accounts using the property management system (PMS)
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Balance cash drawer and complete shift paperwork as required
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Communicate clearly with housekeeping, maintenance, management, and night audit
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Enforce hotel policies and brand standards respectfully
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Maintain a clean, organized, and professional front desk and lobby area
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Ensure a smooth transition and handoff to the night audit team
Requirements
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Reliable attendance and punctuality are required
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Previous hotel front desk or customer service experience preferred
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Strong communication and customer service skills
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Basic computer and cash-handling skills
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Ability to multitask and stay calm in a fast-paced environment
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Must be able to work evenings, weekends, and holidays as needed
What Were Looking For
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A positive attitude and professional appearance
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Strong attention to detail and accuracy
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Ability to problem-solve with minimal supervision
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Team-oriented with a guest-first mindset
What We Offer
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Supportive team environment
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Opportunity for growth within the hotel
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Employee discounts (if applicable)
Goals
- Deliver friendly, professional, and efficient service to all guests during check-in throughout their stay, and at check-out
- Accurately process reservations, room assignments, payments, and incidentals using the hotel property management system
- Maintain strong attendance and reliability, arriving on time and staying through the end of the shift
- Resolve guest concerns promptly and professionally while knowing when to escalate issues to management