What are the responsibilities and job description for the Service Writer position at HMI Auto Care?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will act as a liaison between customers and service technicians, ensuring that all service needs are met efficiently and effectively. This role is crucial in providing exceptional customer service while managing service orders and facilitating communication regarding automotive repairs and maintenance.
Duties
- Greet customers as they arrive and assess their service needs.
- Create detailed work orders for service technicians, accurately documenting customer requests and vehicle issues.
- Provide estimates for services, including parts and labor, while effectively upselling additional services when appropriate.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance.
- Handle cash transactions and process payments accurately.
- Maintain a clean and organized service area to enhance customer experience.
- Stay informed about the latest automotive diagnostics, tire services, and repair techniques to provide knowledgeable assistance to customers.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Skills
- Strong background in customer service with excellent communication skills.
- Experience as a service technician or in an automotive dealership environment is preferred.
- Proficiency in cash handling and financial transactions.
- Ability to upsell services based on customer needs effectively.
- Knowledge of tire services, automotive diagnostics, alignment, and auto body repair is a plus.
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
- Ability to work collaboratively in a fast-paced environment while maintaining professionalism.
Join our team as a Service Writer where your expertise will contribute significantly to our commitment to outstanding customer care in the automotive industry.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Relocate:
- Hackettstown, NJ 07840: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $27