What are the responsibilities and job description for the Practice Manager & Marketing Liaison - Physician Practice position at HMH PHYSICIAN SERVICES, INC.?
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Practice Manager & Marketing Liaison is responsible for all day-to-day operations & development of the urgent care center within Vitality Suites. Creating an outstanding healthcare experience for our patients. Including but not limited to, develops site operationally, builds patient volume, promotes patient satisfaction, networks with local medical practices and businesses. Develops and promotes a comprehensive occupational medicine program. Develops, coordinates and supervises operation and duties of administrative and clinical staff. Designs and executes a site specific marketing plan to build volume, service awareness, establish and expand occupational medicine services contracts, while partnering with the Hackensack Meridian occupational health team to maximize resources within the Network.
This is a slower pace Urgent Care located at the American Dream Mall!
Urgent care hours are Monday - Thursday 11am - 9pm and Friday - Saturday 11am - 10pm and Sunday 11am - 7pm.
**Managers hours will vary depending on the need for marketing events. It can include nights, weekends and holidays in some circumstances. If no marketing events, then typically Monday - Friday 9am - 5:30pm.
The Manager will oversee 2 Full Time staff members and 2 part time ancillary staff.
**Must work closely with the providers for office needs.
The manager will be responsible for scheduling all team members (providers and ancillary staff).
Responsibilities include overseeing day to day operations for urgent care but with a heavy emphasis on marketing and driving volume. A big portion of the time will be spent marketing out in the mall, surrounding business and physicians in the area.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- 4 years/Bachelor Degree required or equivalent experience
- Minimum of two (2) years supervisory experience
- At least one to two (1-2) years managing physician practices
- Excellent written and verbal communication skills.
- Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms, EMR software.
- Superior customer service skills with the ability to handle escalated issues. Including addressing negative patient satisfaction experiences.
Education, Knowledge, Skills and Abilities Preferred:
- Master's Degree preferred
- Two (2) years of experience in practice manager preferred
- Bilingual in English and Spanish is a plus.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
