Patient Navigator

If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.

WHAT WE OFFER:

• Company paid Life and Accidental Death and Dismemberment Insurance
• Company paid Long Term Disability Insurance
• 401(k) and Roth Retirement plan with Company Contributions
• Medical, Dental, Vision, and additional Life and STD Insurance
• Health Savings Account Plan with company contributions
• Paid time off
• Paid Sick time
• Paid Holidays
• Employee discounts
• And more!

General Summary: 

The Patient Navigator is responsible for ensuring that Holston Medical Group patients who have accessed the Emergency Room in the past 24-28 hours have been contacted.  They will assess the patient’s needs for accessing the ER and document appropriately within the EHR.  The Patient Navigator will outreach to all patients within 48 hours of hospital discharge, schedule follow up appointments with the PCP, give appropriate education on office hours as well as Urgent Care options, will offer same day appointments with the PCP and schedule appropriately.

Main Responsibilities:

·         Manage and maintain all inpatient discharges to collaborate care with PCP

·         Track and document all patient hospital discharges

·         Outreach patients by all exhausted demographics

·         Scheduling for all PCP’s within HMG

·         Work in partnership with office staff for booking or overbooking opportunities

·         Manage, maintain, and collaborate for patient population for all HMG PCP locations

·         Track and document all patients who have accessed the Emergency Room

·         Track and document all patients who have a hospital discharge

·         Maintain Practice Management System appointments to ensure all outreached patients are given a timely appointment with their provider

·         Update patient demographics as needed

·         Manage and maintain accurate information in the patient’s EHR record, ensuring integrity and quality of documentation

·         Tasking and appropriate documentation

·         Ensure appropriate records are available for appointment

·         Manage patient messages and transfer tasks appropriately

·         Set up files and logs for appropriate audit and tracking of all outreached patients

·         Review the attributed patient population as assigned, for any HEDIS gaps in care for the patient, such as, but not limited to diabetes and hypertension

·         Attest to measures which are documented within the patient’s medical record, will outreach to the patient to discuss/explain the gap in care and schedule patient for appropriate follow up appointments to meet the requirements to close the gap measure and to meet the gap closure set forth by the insurance payer

·         They will greet and route in-person visitors for internal appointments at HMG locations

Education /Experience/Knowledge:

·         High School Education or equivalent required

·         Basic applications and networking skills

·         Skilled in communication outreach

·         Excellent organizational, communication, interpersonal, and time management skills with the ability to multi-task and prioritize own work

·         5 years’ experience in medical office operations

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."