What are the responsibilities and job description for the Clinical Tasker LPN/RMA/CMA position at HMG?
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER:
- Company paid Life and Accidental Death and Dismemberment Insurance
- Company paid Long Term Disability Insurance
- 401(k) and Roth Retirement plan with Company Contributions
- Medical, Dental, Vision, and additional Life and STD Insurance
- Health Savings Account Plan with company contributions
- Paid time off
- Paid Sick time
- Paid Holidays
- And more!
General Summary:
The Clinical Tasker provides compassionate care to patients in a physician’s office or clinic setting consistent with the policies and procedures set by the organization. As a member of the clinical staff, will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. The nurse is responsible for responding to calls/tasks to support, advise, and consult patients by phone. The Clinical Tasker is responsible for handling clinical information, computer task management, delegating clinical information to appropriate staff, refilling medications, calling test results and patient education.
Task Responsibilities:
• Use patient first values in assisting patients with needs
• Greet patients with compassion and a friendly manner
• Display excellent customer service skills with internal customers and patients
• Take exceptional notes and enter into EMR for the correct Provider
• Answer patients questions when possible, but ensure to ¬always ask information from the Provider if the answer is not known
• Follow up with the patient and Provider and document in the EMR system
• Perform medication refills as necessary
• Work multiple provider’s task lists as needed (pharmacy calls, patient calls, etc.)
• Maintain patient confidentiality, observe all strictures of HIPAA
• Ensure efficient telephone communication
• Maintain accurate block time and clinical schedule information for scheduling
• Triage patient phone calls to ensure patient needs are met
• Educate the patient on diet, disease management, lab results, and medication
General Responsibilities:
• Attend nurse meetings and other educational opportunities
• “Float” to other offices as needed to fill in gaps/cover office lunch rotation
• Mail normal labs to patients and call patients with abnormal labs
• Ensure to follow policies and procedures set by Holston Medical Group
• Maintain communication with providers to ensure that patents needs are taken care of
• Assist with patient care as directed
• Communicate all office issues with the Nurse Manager and Regional Operations Manager
• Maintain clinical area to meet site visit standards
• Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)
Education/Experience/Knowledge:
• High School diploma or equivalent required
• LPN license by the state in which employed or Certified/Registered Medical Assistant
• 2-5 years’ experience in a medical office
• CPR certified
• Must possess excellent communication skills
• Ability to work in a team environment and collaborate with others
Key Competencies:
• Compassion
• Customer Focus
• Ethics and Values
• Learning on the Fly
• Functional/Technical Skills
• Problem Solving
• Informing
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."