What are the responsibilities and job description for the Senior Manager - BFSI-CXM position at HMG America?
Job Details
HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Senior Manager - BFSI-CXM in US. Below is the detailed job description.
Title: Senior Manager - BFSI-CXM
Location: US (Preferred: NYC/NJ/East Coast)
Job Description:
Sr. Manager / Director, Data Product & Customer Analytics (Financial Services)
The Customer Experience Management (CXM) team is looking for a passionate Data Product Leader to build and lead engagements specifically for our Banking and Financial Services clients. The team is responsible for building and implementing customer data platforms and personalization engines in highly regulated environments. This role requires a strong leader who understands the intersection of Banking Strategy, MarTech, and Solution Architecture. You will lead discovery sessions to understand the "Why" behind business requests and architect the "How" to ensure data flows correctly across legacy banking systems and modern digital platforms. You will closely collaborate with product, engineering, and data science teams to design scalable productized solutions that drive deposits, lending growth, and financial wellness.
Solve business problems which involves:
- Lead Discovery Sessions: Facilitate workshops with Business (Marketing/Product), IT, and Risk stakeholders to define the problem, identify use cases (e.g., Next Best Action, Cross-sell), and map out the vision.
- Solution Architecture: Design the high-level architecture for data products, defining how data flows from Core Banking Systems to CDPs and Activation channels while adhering to compliance.
- Translate Business to Tech: Act as the bridge; translate vague business goals (e.g., "Increase Share of Wallet") into detailed technical user stories and product requirements for engineering.
- Identify internal and external data requirements (Transaction data, Bureau data, Digital interaction data) for solving the analytical problem.
- Translate the solution to a business solution and create artifacts that facilitate communication, such as Architecture Diagrams, Product Roadmaps, Dashboards, and Executive presentations.
You can expect to:
- Lead CXM and Data Product engagements providing best-in-class solutions to top-tier Financial Institutions and Banks.
- Work hands-on to architect solutions and provide thought leadership on MarTech integration within a banking ecosystem.
- Work in a challenging environment with smart peer groups across Time Zones.
- Develop product strategy and accelerators for the Financial Services CXM practice.
- Be part of the CXM pre-sales organization, specifically for banking pursuits in the NYC/NJ region.
Must Have:
- At least 10 years of worki6ng experience interfacing with stakeholders to solve Customer Analytics and Data Product problems.
- Mandatory experience in Financial Services, Banking, or FinTech (Retail Banking, Wealth Management, or Cards).
- Strong proficiency in Solution Architecture and MarTech Ecosystems (understanding how CDPs, ESPs, and Decision Engines interact).
- Proven experience Leading Discovery Sessions and managing a Product Backlog.
- Strong analytical/logical thinking, storyboarding, and communication skills (ability to speak to both CIOs and CMOs).
- Proficient in:
- SQL (ability to query and understand data structures)
- Cloud Platforms (AWS, Azure, or Google Cloud Platform)
- Visualization tools like Tableau or Power-BI
Advantages
- Exposure to Financial Services MarTech (Salesforce Financial Services Cloud, Pega Customer Decision Hub, Adobe Experience Platform).
- Understanding of Banking Regulations (PII, CCPA, GLBA) and how they impact data architecture.
- Experience with "Next Best Action" or Real-time decisioning engines.
- Knowledge of Open Banking APIs and modern data sharing standards.
Target Companies:
- Banks: JPMorgan Chase, Citi, Capital One, Amex, Wells Fargo, TD Bank.
- Consulting: Capco, Publicis Sapient (FS Practice), Accenture (Interactive/Song), Deloitte Digital.
- FinTech: SoFi, Chime, Ally.
Target Positions:
- Data Product Manager, MarTech Solution Architect, Director of Marketing Technology, Engagement Manager (Banking Data)