What are the responsibilities and job description for the Desktop Support Engineer I position at HMG America?
HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Desktop Support Engineer I in Memphis, TN. Below is the detailed job description.
Title: Desktop Support Engineer I
Location: Memphis, TN ( Onsite from day 1)
Primary Skills:
Preferred: CompTIA A or equivalent Customer-centric. Attention to detail, strong communication skills Passionate about technology Ability to lift and move hardware Strong knowledge of Windows 10, Windows 11, Microsoft Office Products Familiarity with desktops, laptops, mobile devices, printers, ups or other devices Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems Must be able to work onsite along with OT that may be required at times
Job Description:
The Employee Technology Experience Technician II is responsible for providing a broad scope of operational support which includes installs, moves, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office, lab and warehouse environments. Employee Technology Experience Technicians also support events. HOW YOU'LL MAKE AN IMPACT: Provides service and user support during maintenance checks or dispatches Diagnoses errors or technical problems and determine proper solutions Produces timely and detailed service reports Collects and analyzes performance data to provide technical assistance Provides technology support as needed for events Ties workflow to schedule Accurately documents solutions related to complex issues Creates workaround procedures when standard procedures have failed and ensures issues are resolved Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers Builds positive relationships with customers TEAM DYNAMICS: Will collaborate closely with both onsite team members and remote colleagues across additional HLF Locations QUALIFICATIONS FOR SUCCESS: (Skills, background, and experience required for success) Education Bachelor's in information technology or additional 4 years experience in lieu of degree Experience 3 years Skills/Certifications Preferred: CompTIA A or equivalent Customer-centric. Attention to detail, strong communication skills Passionate about technology Ability to lift and move hardware Strong knowledge of Windows 10, Windows 11, Microsoft Office Products Familiarity with desktops, laptops, mobile devices, printers, ups or other devices Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems Must be able to work onsite along with OT that may be required at times