Senior Sales Operations Analyst

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Senior Sales Operations Analyst.

What You Will Do In The Position

• Develop a strong partnership with the business to become a trusted advisor and point of escalation for the aligned sales team
• Be a visible and trusted business manager to drive execution of GTM priorities/initiatives in an agile execution environment
• Lead or co-lead the facilitation of forecast calls, analyze historical data, provide predictions of accurate forecasts, and challenge questionable opportunities in the forecast
• Identify opportunities for sales process automation and optimization, with a focus on scalability and driving significant growth. This includes collaborating with Deal Desk and Order Management on overarching processes to support the Quote to Cash continuum.
• Partner with sales on annual planning activities and lead the territory carving and alignment process
• Collaborate with the Sales Strategy & Analytics team to be in the forefront of proposed GTM strategies to determine how to operationalize for sales
• Collaborate with the Deal Desk and Order Management team to provide visibility to key sales deals to drive prioritization and support & alignment of processes
• Provide ad-hoc reporting and analysis to understand the state of the business and sales rep performance
• Lead/deliver reporting and preparation of Quarterly Business Reviews
• Exhibit a strong understanding of the sales process and act as a business advisor to the sales organization by providing insights on opportunity management to drive deal velocity
• Develop best practices that align sales data with company initiatives
• Support annual planning activities as it relates to account ownership, budgeting, planning and alignment
• Continuously analyze, develop and document sales operations policies and procedures
• Create & publish metrics to evaluate sales efficiency and productivity
• Manage first line commissions, bonus and\or incentives data aggregation and calculations supporting variable compensation programs
• Partner with sales to identify opportunities for improvement to the revenue generation process
• Develop systems & process improvement within the organization based on core knowledge, research and collaboration
• Support routine & ad hoc reporting and analysis requests to provide data support for business decisions & status review
• Develop transitions or routine reporting into Visual Reporting applications
• Collaborate with the sales and support functions to ensure Service Level Agreements (SLA) are met
• Document and create SOP’s, process documents and key knowledge into centralized locations for first-tier sales support
• Create and implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
• Timely response to requests from Sales & Peer teams within the organization
• Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
• Maintain data integrity within customer records in CRM and other key systems
• Monitor system adoption and data compliance with data governance policy
• Maintain and evangelize communication best practices for sales and sales support functions
  
  

What You Will Need To Succeed

• BA/BS degree in an analytical related field (STEM related) and 5 years’ experience in an analytical role OR 7 years’ experience in an analytical role
• Demonstrated progressive relevant experience and an understanding of sales operations
• Strong analytical ability and able to prioritize multiple projects
• CRM experience and knowledge of enterprise SaaS tools
• Excellent problem solving, project management, interpersonal and organizational skills
• SaaS and B2B tool experience preferred
• Consistent deadline delivery with nominal supervision
  
  

The posted pay range, $94,800 to $126,400, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.