Field Service Technician / Driver

The Field Service Technician is responsible for the timely delivery, setup, maintenance, and retrieval of home medical equipment to patients in their homes, healthcare facilities, and other care settings. This role serves as a key point of contact for patients, family members, caregivers, and healthcare professionals, providing exceptional customer service while ensuring equipment is delivered, installed, and functioning properly.

The Field Service Technician educates patients and caregivers on the safe and effective use of medical equipment, troubleshoots operational issues, and performs minor repairs and maintenance as needed. This position requires strong communication skills, technical aptitude, and the ability to work independently while maintaining close coordination with internal teams to ensure a positive patient experience and high-quality service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Deliver, set up, and retrieve home medical equipment at patient residences and healthcare facilities.
• Instruct patients, family members, and caregivers on the proper operation and maintenance of equipment.
• Troubleshoot equipment issues and perform basic repairs and preventive maintenance in the field.
• Ensure all equipment is clean, functional, and compliant with company quality and safety standards.
• Safely operate company vehicles, comply with company telematics requirements, including accurate use of vehicle monitoring systems, and adhere to all driving and transportation regulations.
• Complete required documentation, delivery records, and service reports accurately and timely.
• Maintain professional, courteous interactions with patients, families, referral sources, and facility staff.
• Communicate effectively with customer service, operations, clinical, and management teams regarding patient needs, equipment issues, and service updates.
• Safely operate company vehicles and comply with all driving and transportation regulations.
• Respond to urgent service requests and equipment-related concerns as needed.

• Perform other duties or special projects when necessary.

QUALIFICATIONS:

• Meet federal eligibility requirements to operate commercial vehicles in interstate commerce, including a minimum age of 21 years.
• Must maintain a valid driver's license with a clean driving record
• Strong customer service and interpersonal skills.
• Basic mechanical aptitude and troubleshooting ability.
• Ability to lift, move, and transport medical equipment safely.
• Effective verbal and written communication skills.
• Ability to work independently, manage time efficiently, and maintain attention to detail.
• Previous delivery, healthcare, durable medical equipment (DME), or field service experience preferred.

EDUCATION/EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Background checks are performed for all drivers before hiring.

COMPUTER SKILLS: (on the job training)

Must have basic computer skills.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must be able to lift and/or move up to 100 pounds unassisted and additional pounds with assistance. Oddly shaped equipment may require assistance of lifting and/or moving regardless of weight.