Helpdesk Technician

Who We Are

HMC Architects is an employee-owned design firm with an inherent desire to make a difference in our communities. As a purpose-driven brand based on values, our mission to design for good drives everything we do. And our ownership culture creates alignment and increased commitment to that mission, keeping us on track to being successful.

What We Do

Founded with the purpose of anticipating community needs, HMC aims to create designs that have a positive impact, now and into the future. We focus primarily on opportunities to have the most direct contribution to communities–through healthcare, education, and civic spaces.

Why Join HMC

As an employee owned company you become an owner after one year—receiving company-provided shares at no cost and building long-term financial growth as the firm succeeds. We also give back through our volunteerism with our Designing Futures Foundation, which advances sustainable and regenerative design and supports the next generation of innovators. In addition to this, we also support our team through:

• Culture: We put people over profits, giving them the flexibility to manage their work and life. We believe in fairness, equality in opportunity, and rewarding those who perform.
• Wellness: company paid wellness courses, on-site gyms (at select locations), access to financial advisors and discounts to wellness platforms, gyms and more.
• Professional Development: LinkedIn learning access, business development training, supportive mentorship, company-paid ARE study materials, exam fees, and licensure completion bonuses.
• Comprehensive Comp and Benefits: Base Bonus Equity 401k, including student loan repayments, wellness programs, full medical, dental, vision, time off and holidays above industry standard.

Job Summary

We're looking for a IT Support Technician to provide front-line technical support to end users, resolving hardware, software, and network issues to maintain productivity and system reliability. This role works under direct supervision, follows established IT procedures, and supports technology operations in an architectural office environment.

This position is located in HMC’s Ontario, California office. The position requires 3 days in the office and the ability to work from home Mondays and Fridays.

Key Responsibilities

• Respond to and prioritize IT support requests via phone, email, and in person
• Troubleshoot PCs, laptops, peripherals, and basic network issues
• Set up and configure workstations, printers, mobile devices, and video conferencing equipment
• Install, configure, and maintain hardware, software, and applications
• Support networked printers, plotting equipment, and peripheral devices
• Maintain hardware/software inventory and ensure data integrity
• Create basic end-user documentation and provide technology guidance
• Enforce IT policies, standards, and security procedures
• Assist with system upgrades, device monitoring, and technology planning
• Travel as needed to the other offices

Requirements

• Associate degree or equivalent technical training
• Minimum 2 years of experience in a Microsoft Server and Windows environment
• Working knowledge of PC hardware, networking basics, and IT applications
• Strong customer service, communication, and documentation skills
• Ability to manage priorities, meet deadlines, and adapt to change
• Professional demeanor, dependable attendance, and collaborative work style

This position is non-exempt. The salary range for this position is $44,619 - $60,764 ($21.45 - $29.21 per hour).

The actual offered salary for this position will vary depending on multiple factors including the candidate’s qualification, education, position knowledge, work experience, skills, ability, work location, and internal incumbent compensation for similar roles. We do not anticipate individuals hired into this position will start at or near the top half of the range listed; the decision will be based on each individual case. The salary range listed above does not include other compensation elements such as discretionary bonus opportunities, employee stock ownership grants, paid time off, medical insurance, and other wage and benefit opportunities.