Senior Quality and Testing Analyst

Company : enGen Job Description : JOB SUMMARY This job performs complex Business Systems testing and analysis tasks on business system implementation, enhancements and change requests with minimal supervision and wide latitude for independent judgment. The incumbent reviews the work of other Business Systems Testing/Quality Analysts. Acts as a subject matter expert on team, and provides training, mentoring, and direction for other Business Systems Testing & Quality Analysts. The incumbent may be responsible for one, or more of the following; develops test scripts and cases, performs usability testing to ensure compliance/quality with system design and business/regulatory requirements, documents results, and discusses findings with management team. Creates and/or runs complex system reports that extract data for use in the analyses. Performs data analysis, to determine business issues, trends, and identify risks / issues with key processes or requirements. Participates and/or leads problem solving sessions to correct identified issues and/or concerns. ESSENTIAL RESPONSIBILITIES Perform complex Business Systems testing and analysis tasks on business system implementation, enhancements and change requests with minimal supervision and wide latitude for independent judgment. Conduct one, or more of the following; develop test scripts and cases, perform usability testing to ensure compliance/quality with system design and business/regulatory requirements, documentation of results, and discuss findings with management team. Perform data analysis, to determine business issues, trends, and identify risks/issues with key processes or requirements. Create and/or run complex system reports that extract large amount of complex data used in analyses to identify issues and trends. Create training material/process improvements to reduce and/or eliminate issues. Participate in problem solving sessions to correct identified issues and/or concerns. Mentor Business System Testing & Quality Analysts and review the work of other Business Systems Testing/Quality Analysts. Act as a subject matter expert on team, and provide training and direction for other analysts. Other duties as assigned. EDUCATION Required Bachelor's Degree in Management Information Systems, Information Technology or closely related discipline Substitutions None Preferred None EXPERIENCE Required 3 years in IT Testing, Quality and Systems Analysis Preferred 3 years in a Call Center environment 3 years with Claims Administration 3 years with Enrollment 3 years with Billing 3 years in Information Systems LICENSES AND CERTIFICATION Required None Preferred None SKILLS Analytical Skills System Testing Microsoft Office Communication Skills Business Requirements Report Writing Language (Other than English) None Travel Required 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based Teaches / trains others regularly Does Not Apply Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Never Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $57,700.00 Pay Range Maximum: $107,800.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.

Salary : $57,700 - $107,800