What are the responsibilities and job description for the Night Auditor position at HM Alpha Hotels & Resorts?
The Night Auditor plays a critical role in ensuring financial accuracy and guest satisfaction during overnight hours. This position reconciles daily revenue, prepares reports, and serves as the point of contact for guest services, maintaining operational continuity between shifts.
HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
- Conduct daily audit procedures in compliance with hotel and company standards.
- Verify and follow up on wake-up call requests.
- Balance and reconcile cash receipts and transactions, ensuring timely deposits.
- Reset front office systems and operations for the upcoming business day.
- Serve as Guest Service representative and Manager on Duty overnight.
- Operate the PBX system during the audit shift.
- Participate actively in front office meetings and training sessions.
- Greet and assist guests with a welcoming and professional demeanor.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Strong numerical and reconciliation skills with attention to accuracy.
- Ability to work independently and make sound decisions overnight.
- Excellent communication and guest service skills.
- Strong organizational and multitasking abilities.
- Professionalism and reliability under minimal supervision.
PROFESSIONAL EXPERIENCE
- Guest Service or Front Desk hospitality experience preferred.
ACADEMIC BACKGROUND
- High school diploma or equivalent required.
Benefits
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time