Enhanced Resident Services Coordinator

About the Role:

Hallkeen Management is seeking a dynamic, hands-on Enhanced Resident Services Coordinator to support residents at General Shepard Apartments an elderly and disabled housing community in Westfield, MA. Working alongside the Property Management team, you will bring a social service perspective to daily operations and connect residents with the support they need to live safely, independently, and with dignity.

You will partner with the on-site wellness nurse and other health agencies to provide supportive services and plan and oversee on-site programs such as fall prevention, nutrition, medication management, technology and social-emotional well-being. You will also provide lease education and tenancy support, helping build a healthy community that strengthens connections among residents, management, and the wider Westfield community.

Key Responsibilities:

Resident Engagement and Support:

• Welcome new residents and introduce them to existing neighbors. Explain the resident services program and your role in connecting them with local resources.

• Conduct intake, orientation, and needs assessments, then develop individualized service plans and support residents in successfully accessing services and benefits.

• Build trusting, professional relationships that empower residents to improve their quality of life and maintain independence.

Community Partnerships:

• Develop and maintain a cooperative network of local agencies. 

• Serve as liaison between residents and referral agencies and actively seek out new services for residents.

• Create and regularly update a Resource Directory of state and local providers, including services for seniors, persons with disabilities, families, and emergency assistance.

Tenancy Preservation and Advocacy:

• Work with Property Management when a resident is at risk of eviction, offering prompt referrals and support to resolve rent payment issues, behavioral concerns, [hoarding/housekeeping concerns], and other lease violations.

Program Development and Outcomes:

• Coordinate on-site health and wellness programming with nurses and health partners.

• Set annual program targets, track progress, and report outcomes to internal and external stakeholders.

• Use outcomes data to drive continuous program improvement.

• Handle other housing- and resident-related assignments as directed by your supervisor.

Minimum Requirements:

• Bachelor's degree in human services or a related field plus at least 1 year of experience working with low-income populations; or at least 3 years of experience in Resident Services, Case Management, Community development or Community organizing

• Working knowledge of entitlement programs, supportive services, and the local social service system, or a proven ability to develop that knowledge quickly

• Demonstrated ability to identify, develop, and maintain community referral partnerships

• Demonstrated experience working with diverse populations

• Excellent written, verbal, and interpersonal communication skills

• Proficiency with computers and technology

• Ability to establish, track, measure, and report program objectives and results

Preferred Qualifications:

• Fluency in Russian (spoken and written), to better serve Russian-speaking residents and their families

• Degree in social work or social services

• Experience in affordable housing programs

• Experience with program evaluation

• Ability to multitask and stay composed in fast-paced or stressful situations

• Strong commitment to confidentiality when handling sensitive information

Benefits: 

Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit.