What are the responsibilities and job description for the Service Business Development Center (BDC) Representative position at Hixson Auto Group?
Service Business Development Center (BDC) Representative
The Service BDC Representative plays a vital role in ensuring exceptional customer service by managing inbound and outbound service calls, scheduling appointments, and maintaining strong communication with customers and the service team. This position is key to driving customer satisfaction and retention.
Responsibilities
- Answer inbound service calls and respond to online inquiries.
- Schedule service appointments based on customer needs and availability.
- Make outbound calls to confirm appointments and follow up on missed or declined services.
- Provide customers with information regarding service processes, estimated time frames, and any pre-appointment requirements.
- Address customer questions and concerns regarding maintenance, repairs, warranties, and costs.
- Maintain accurate records of customer interactions and appointments in the CRM system.
- Assist with service-related marketing campaigns and appointment reminders.
- Follow up after service visits to ensure customer satisfaction and encourage future appointments.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Previous experience in customer service, call center, or automotive service environment preferred.
- Computer literacy and ability to learn dealership software.
- Excellent organizational and follow-up skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Problem-solving skills and a customer-first attitude.
Education and/ or Experience
High School Diploma or GED.
1–2 years of related experience in customer service or automotive industry preferred.
Benefits
Health, Dental & Vision Insurance
401K with Employer Match
Paid Uniforms
Paid Time Off
Paid Training
Employee Pricing on New Vehicles
About Us
Welcome to our Employment Opportunities page!
Hixson Auto Group is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence. Apply today!