What are the responsibilities and job description for the Entry-Level IT Service Desk Technician | Work from Home | Onsite Support when Required | CompTIA A+ Required position at Hixardt Technologies, INC?
IT Service Desk / Help Desk – Junior Position
Location: Remote with occasional onsite support in DC Metro Area
Employment Type: Full-Time
About the Role:
Hixardt seeks an Entry-Level IT Service Desk Technician for a full-time position. This Help Desk role is ideal for individuals eager to start their IT career and gain hands-on experience. You will provide technical support for desktops and laptops, troubleshoot Microsoft 365 applications, resolve printing issues, and assist with basic internet connectivity problems.
This is a remote-first position with occasional onsite visits in the DC Metro (Rockville MD, Chevy Chase MD, District Heights, and Washington DC) to assist users and act as the onsite IT support resource for complex issues under the supervision of senior IT staff.
Essential Functions:
Deliver end-user support for desktops and laptops, including:
- Troubleshooting Microsoft 365 (Outlook, Word, Excel, Teams)
- Resolving printing issues and internet connectivity problems
- Respond to service requests using enterprise ticketing systems and maintain clear communication with users.
Work remotely for most tasks, but be available for onsite IT support when needed to:
- Assist users with general desktop and laptop issues
- Act as the hands-on resource for complex issues under senior IT staff guidance
- Escalate unresolved issues promptly and follow established SLAs.
Education & Certification:
- High school diploma or equivalent required; bachelor’s degree preferred
- CompTIA A certification required
- Additional certifications (e.g., CompTIA Network or Server ) are a plus
Knowledge & Skills:
Basic understanding of:
- Microsoft Windows operating systems
- Microsoft 365 applications
- Internet connectivity troubleshooting
- Familiarity with enterprise ticketing systems
- Strong communication and customer service skills
- Ability to work independently and as part of a team
Experience:
- Entry-level position – prior IT support experience is helpful but not required
- Ideal for candidates looking to start a career in technical support and gain hands-on experience
Our Profile:
Hixardt provides quality IT products and services focused on helping organizations leverage technology to meet objectives and deliver measurable results. We are a Cloud Managed Service Provider that owns, operates, and manages multiple data centers, networks, security operations centers, and service desks.
Why Join Us?
Kickstart your IT career with Hixardt! We’re looking for a motivated individual with CompTIA A certification to provide desktop support, troubleshoot Microsoft 365 issues, and assist senior IT staff onsite when needed. This is a remote-first role with hands-on learning opportunities. Perfect for those eager to grow in technical support!
- Opportunity to learn from experienced IT professionals
- Exposure to enterprise-level systems and processes
- Career growth in a supportive environment