What are the responsibilities and job description for the CSR - General Clerk I (On-Site Lead) position at Hixardt Technologies, INC?
Job Title: General Clerk I (On-Site Lead)
Location: Denver Logistics Center, Golden, CO
Schedule: Monday–Friday, 6:00 AM – 6:00 PM MT (Flexible shifts within this window)
Employment Type: Full-Time, On-Site
Clearance Required: Tier 1 National Agency Check with Inquiries (NACI)
Position Overview:
Join a mission-driven team supporting the Department of Veterans Affairs (VA) at the Denver Logistics Center (DLS). As a General Clerk I (On-Site Lead), you will serve as a frontline leader in a high-impact call center environment, ensuring Veterans and clinicians receive timely, accurate, and compassionate support for medical equipment and services. This is a key personnel role with direct oversight of Veteran Service Support Technicians (VSSTs), contributing to the VA’s national mission of care and service.
Key Responsibilities:
- Lead and monitor the daily performance of VSSTs in a fast-paced call center.
- Serve as a Subject Matter Expert (SME) on VA programs including audiology, prosthetics, telehealth, and assistive devices.
- Provide technical guidance on VA systems such as ROES and VistA.
- Train staff on call center protocols, email etiquette, order processing, and customer service best practices.
- Resolve escalated customer issues and ensure high-quality service delivery.
- Maintain accurate records, track performance metrics, and support reporting requirements.
- Collaborate with the On-Site Supervisor and VA staff to ensure operational excellence.
- Ensure compliance with VA policies, security protocols, and federal regulations.
Qualifications:
- Education: High school diploma or GED required.
- Experience: Minimum of 2 years in a lead or supervisory role in customer service (call center, retail, healthcare, etc.).
- Skills:
- Strong verbal and written communication.
- Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint).
- Ability to type 40 WPM and perform 10-key data entry.
- Knowledge of medical equipment terminology is a plus.
- Security: Must pass background check and fingerprint adjudication for federal facility access.
Why Join Us?
- Be part of a national mission serving over 1.9 million disabled Veterans.
- Work in a collaborative and supportive environment with opportunities for growth.
- Receive on-the-job training and access to federal systems and tools.
- Enjoy competitive compensation, federal holidays off, and a structured work schedule.
- Make a real difference in the lives of Veterans and their families.
Application Instructions:
Submit your resume and a brief cover letter highlighting your leadership experience and commitment to service. Candidates must be available to start within 10 business days of offer and complete all required onboarding and training.
Salary : $22