Hive Scientist

Hive Science is a tech start-up whose technologies are in use by many of the world’s largest brands including Land Rover, Edward Jones & numerous other fortune 500 brands. The Hive platform is delivering novel intelligence at the intersection of quantitative social psychology, behavioral science & AI/ML to accelerate & transform how work is done. We’re looking for someone to join our team and get on board this rocket ship with us..

About the role:

Hive Science is growing quickly, and we are expanding our team of Hive Scientists that directly work with our customers. We're a fast-moving team building cutting-edge tools that help brands supercharge their marketing and product strategies by aligning them with the psychology of their customers.

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We're looking for a passionate psychological scientist with strong relationship-building and process execution skills to join our Customer Experience team. You'll directly work with Hive customers, serving as their primary point of contact and trusted advisor throughout their journey from onboarding to advocacy.

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This is a high-impact, high-autonomy role – you'll be directly responsible for delivering customer success outcomes, building trust through systematic processes, and creating memorable experiences that fuel retention and growth.

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What you'll do:

• Onboard new customers through systematic processes and facilitate regular checkpoints
• Manage multiple customer relationships as their primary point of contact and science advisor
• Support customer teams in utilizing the Hive platform, including crafting stimulus and output interpretation & action
• Interpret platform outputs and provide actionable insights to drive business outcomes
• Create PowerPoints, storytelling materials, and key Hive and CX decks for presentations
• Use your expertise in experimental design and measurement to guide customers towards high-impact experiments
• Support customers as they operationalize psychological constructs into concrete marketing tactics, strategies, product features, or other tangible products or experiences.
• Support customer training efforts and help teams adopt psychological science-based approaches
• Track customer success metrics and identify expansion opportunities
• Support internal CX automation, QA and scalability efforts
• Support internal stakeholders as needed with ad hoc tasks and strategic initiatives

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You'll thrive here if you:

• Crave a fast-paced, no-red-tape work environment where you can move quickly and make direct impact
• Are deeply curious, creative, and results-oriented with passion for psychological science applications
• Think like a scientist and build like a product leader when working with customers
• Value intellectual humility, collaboration, and speed in everything you do
• Want to work with an exceptionally smart and mission-driven team building cutting-edge tools

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Requirements:

• Advanced degree (PhD desired) in Social Psychology or related field (e.g. Cultural Psychology, Behavioral Science) & deep understanding of social cognition, personality, cultural psychology, and behavioral science
• Passion for psychological science and telling stories with data and insights
• Experience in customer facing roles: consulting, creative agency, customer success, account management, etc.
• Exceptional communication skills with ability to present to senior stakeholders
• Strong analytical and problem-solving skills
• Deep expertise in experimental design & operationalizing psychological concepts
• Process-oriented mindset with attention to detail and systematic approach
• Customer service excellence with passion for helping customers achieve their goals
• A "solve the problem" mindset with ability to be scrappy and agile
• Proficiency with CRM and project management tools (Trello, Zapier, etc.)

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Additional Information:

• Competitive compensation with performance-based incentives tied to customer success metrics
• Career progression opportunities to Senior Hive Scientist and leadership roles
• Hybrid role: must be located within commuting distance 3 days per week
• Full-time contract with goal of transitioning to permanent W-2 employment
• Access to cutting-edge methodologies in psychological science
• Send resume and cover letter to careers@hivescience.ai