Bilingual Intake Coordinator

Department: Client Services
Reports To: Southern Care Coordination Manager
Position Type: 0.5 FTE, 20 Hours/Week, Non-Exempt
Work Type: In Person, Not Hybrid/Remote Eligible
Salary Range: $21.50 to $22.79 per hour
Salary Note: Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This Bilingual Differential is included in the salary range above.
Benefits Available: Read more at http://hivalliance.org/employment/benefits
Agency Overview: Read more at https://hivalliance.org/engage/careers-at-hivalliance/
External Applicants: Apply directly through our website, via the Agency Overview link. All applicants must submit a complete job application, supplemental questions, and resume via the job portal to be considered.
Internal Applicants: Apply via email, following the emailed application instructions

Position Summary: The Intake Coordinator is the first contact for new clients referred to Ryan White Case Management Services. This position conducts the initial eligibility screening annual eligibility screening with all clients. The Intake Coordinator is responsible for supporting client access to services including assisting clients in obtaining required eligibility documentation, as appropriate. This position is responsible for scheduling the first appointment for all new clients with a Care Coordinator and with a Medical Case Manager to complete their assessment process. This position also refers to the Care Coordinators and Medical Case Managers when clients need additional assistance after the annual screening is completed.

Essential Functions and Responsibilities:

• Eligibility Assessments: Complete eligibility intakes and annual updates by providing direct one-on-one screening and care services to clients. Able to provide services in-person, over the phone, and on a drop-in basis. Assist with coverage of services.
• Documentation: Maintain accurate and timely documentation of client interactions, placements, services provided, and progress updates in agency databases. Process and collect necessary eligibility documents including Authorization for Release of Information.
• Coordination of Services: Work collaboratively with care coordinators and medical case managers, providers, community partners to facilitate access to HIV care and support services.
• Community Engagement: Build partnerships with local public health authorities and referral agencies. Attend relevant community meetings and participate in ongoing training and professional development.
• Referrals: Refer client to the Care Coordinator and/or Medical Case Manager for additional assistance as needed after completing eligibility screenings.
• Travel: Ability to travel to see clients in other community settings and provide home visits on occasion. Ability to transport clients on occasion.
• Standards: Comply with all applicable program standards, guidelines, laws and administrative rules.
Other tasks as assigned, including training/cross-training other staff as needed

Required Qualifications:

• One year of client interaction experience or two years of administrative experience
• TB test (provided at agency)
• Valid Oregon driver’s license, or valid out of state driver’s license with the ability to get an Oregon driver’s license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy.
Ability to pass agency criminal background check

Professional Competencies:

• Interpersonal Communication & Conflict Management (proactively communicates effectively, listens carefully to others, exhibits acceptable standards of conduct, deals effectively with others in difficult situations, works to reduce tension & conflict)
• Organizational Awareness (takes time to learn about agency culture, policies, and procedures; recognizes and balances the interest and impact of one’s department with those of other departments, programs, and the agency as a whole)
• Embraces Change (actively identifies problems and opportunities for change, implements solutions where appropriate, maintains effectiveness & adjusts well when experiencing changes in work tasks, environment, processes, and requirements)
• Living the Agency Vision & Values (demonstrates an understanding of agency vision and values, keeping the vision and values at the forefront of decision making)
• Client & Customer Focused (keeps client and customer needs a primary focus; develops and sustains productive relationships with clients, customers, & partners)
Valuing Diversity (appreciates and leverages the capabilities, insights, & ideas of all individuals; works effectively with individuals of diverse style, ability, & motivation)

Physical Demands:

While performing the duties of this job, the employee is required to

• Repetitively use hands, including grasping, twisting/turning of wrists, and finger dexterity to perform various necessary clerical duties, such as typing and writing.
• Frequently use arms, such as pushing & pulling to open/close drawers, cabinets, etc.
• Sit and/or stand for extended periods of time at an assigned station
• Bend, stand, & reach to be able to transport clients and to lift and carry up to 25 pounds for tasks such as building kits & assembling testing/educational materials.
• Use continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working Conditions, Travel, and Environment:

The duties of this job require individuals to be able to work in non-traditional and community-based settings. Additionally, the duties of this job include travel to other locations necessary to complete essential job functions, including the ability to transport self to job-related events and locations. This role requires regular reliable attendance, including:

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week
• Ability to work in loud, crowded, busy, or escalated environments
• Ability to drive at night and during various weather conditions safely