Creative Operations Lead

Creative Operations Lead (Campaigns, Social, & Production)

Full-time · Austin, TX · On-site

Hitch Media is hiring a Creative Operations Lead - a hybrid Project Manager Operations Lead who becomes the organizational backbone of the agency. You will run our timelines, meetings, calendars, deliverables, and campaign planning with precision.

If you love owning projects from start to finish, keeping teams accountable, and staying 30 days ahead of the curve on all social and ad campaigns, this is the role for you.

This isn’t a passive coordinator position. This is a high-ownership, high-responsibility role for someone who thrives in a fast-moving, creative environment and wants to grow into a Director of Operations-level leader.

• Manage multiple client projects simultaneously across social, video, paid media, and production
• Build and maintain all project timelines, deliverables, and calendars
• Track every task and ensure nothing falls through the cracks
• Identify bottlenecks early and escalate when needed
• Keep ClickUp organized, updated, and running smoothly

• Attend every internal and client meeting
• Take clear, structured notes and convert them into action items within minutes
• Assign tasks to editors, designers, producers, paid media, and leadership
• Follow up relentlessly until every task is completed
• Prepare agendas and ensure every meeting is productive
• Send meeting recaps next steps immediately

• Build social and ad campaign calendars 30–45 days in advance
• Ensure all assets (copy, graphics, videos) are ready before deadlines
• Guarantee zero missed social posts or content deliverables
• Coordinate with paid media to ensure early ad launches with full deliverables
• Track performance-related deadlines (e.g., creative refreshes, approvals)

• Lead pre-production planning for social and video shoots
• Ensure shoots are productive, efficient, and deliver maximum output
• Manage timelines for editing, revisions, approvals, and final delivery
• Pressure test deliverables to ensure they meet Hitch’s creative expectations

• Hold team members accountable — professionally, directly, and respectfully
• Push back when timelines slip or quality drops
• Report weekly to leadership with updates on timelines, deliverables, and risks
• Improve internal operations continuously
• Keep the agency organized, proactive, and ahead of schedule

• 2–4 years in project management, agency operations, social media management, or production coordination
• Exceptionally organized - you’re the most reliable person in any room
• Strong communicator who can deliver direct feedback professionally
• Obsessed with structure, systems, and efficiency
• Loves staying ahead rather than catching up
• Enjoys being in every meeting and driving alignment
• Ready to grow quickly in a fast-paced startup environment